"It's important that the people know the player did not want to stay at Hull City," said Silva, whose side travel to Fulham in the FA Cup fourth round tomorrow.
"If our fans are unhappy then I am unhappy also. All of the club is unhappy.
"Since my first day here I said to you that I don't want the player to leave. I didn't want any of our best players to leave.
"The player said to the club and to the chairman that he didn't want to stay any more with Hull City. He wanted to leave the club. After that came the offers and the moment that the chairman looked to see if a deal was possible."
Asked if he was disappointed with the attitude of Snodgrass, who turned down City's contract offer before Christmas, Silva added: "I don't want to talk about this.
"The player sometimes wants to improve the career and clubs make good offers for them. The players need to pay attention to their families also. This is football but it's important that our fans understand that the player talked to the club and says he wants to leave."
"If our fans are unhappy then I am unhappy also. All of the club is unhappy.
"Since my first day here I said to you that I don't want the player to leave. I didn't want any of our best players to leave.
"The player said to the club and to the chairman that he didn't want to stay any more with Hull City. He wanted to leave the club. After that came the offers and the moment that the chairman looked to see if a deal was possible."
Asked if he was disappointed with the attitude of Snodgrass, who turned down City's contract offer before Christmas, Silva added: "I don't want to talk about this.
"The player sometimes wants to improve the career and clubs make good offers for them. The players need to pay attention to their families also. This is football but it's important that our fans understand that the player talked to the club and says he wants to leave."