Posted by Guiness Guzzler over on RTG re: Tickets....
Just finished a teams call with the club so I've got a couple bits to update people on.
Firstly, if you've opted for a physical season card you won't (well, you shouldn't) get a digital ticket for Mallorca. They said that people with physical cards shouldn't be able to buy online, they'd have to purchase from the ticket office. If for any reason you've got a physical card and you have received a digital ticket, it will be valid if you're able to use it, if not you'll need to go to the ticket office and they'll print out a match ticket.
They've said that the cards will, for some future games, be able to be "loaded" with a purchased cup / play off match, but this will only be the case for games where the full stadium is open and you're buying your own seat.
If you've opted for a physical card, they've amended email addresses so that you won't get sent a digital season card link as well. There's some technical reason behind that, but I asked what about people who want a physical card as back up but are also happy to try digital. The club confirmed that if you have a physical card, you can contact them and say you also want a digital season ticket and they'll send it to you separately.
Transferring of tickets - the option to transfer Ipswich tickets shouldn't be live yet. I shared my screen to show that I was getting the option to forward to a friend. They've said it shouldn't be active yet, and that's why people can't get successfully share them. Should be active next week.
I also asked about the fact it says the tickets can't be upgraded. They've said this is because they haven't uploaded the price categories that sit behind it yet. Basically they need to work out how much it would cost people to move from u16 to adult or adult to over 65 etc. I stressed that people will want to be able to do this, and they have said they're aiming to get that functionality in place soon.
Anything else that crops up let me know. Apologies if I've missed anything, had quite a few queries on this one
QR codes are staying on the season tickets for now, might be removed later but they're there initially, which I'd assume means you don't actually need NFC but will in the future