booking.com
Two weeks ago I booked a hotel in Soho for Wednesday night, got the train down first thing, worked all day and arrived at the hotel at 5.30 to find they had no room available. 'Sorry, we were overbooked and cancelled your booking last week, did nobody tell you?' I wouldn't be here if they had, would I dipshit.
Call booking.com, talk to AI, get told I'll be put through to an actual person, sit on hold for ten minutes, then a woman who can barely speak English asks me four times for the booking reference number, then my name, then puts me on hold and after 18.42mins, hangs up.
I search for suitable hotels within a mile, only one option, I book it and run there, as I'm now only thirty minutes from meeting someone for dinner.
Send booking.com a message explaining everything that's happened and asking them to immediately refund me for the more expensive booking I've just had to make due to them cocking up my original booking. They ignore all details in my message and send me a message saying sorry, but it's too late to cancel the first booking and referred me to their terms and conditions.
I went to TrustPilot to post what a bunch of hopeless ****ers they are, only to find that 99,934 people had beaten my to it and they have 2 stars, with pretty much everyone saying their customer care is non-existent.
So I've just sent them a statutory two week notice of recovery action instead.
****ing clown shoes.
booking.com
Two weeks ago I booked a hotel in Soho for Wednesday night, got the train down first thing, worked all day and arrived at the hotel at 5.30 to find they had no room available. 'Sorry, we were overbooked and cancelled your booking last week, did nobody tell you?' I wouldn't be here if they had, would I dipshit.
Call booking.com, talk to AI, get told I'll be put through to an actual person, sit on hold for ten minutes, then a woman who can barely speak English asks me four times for the booking reference number, then my name, then puts me on hold and after 18.42mins, hangs up.
I search for suitable hotels within a mile, only one option, I book it and run there, as I'm now only thirty minutes from meeting someone for dinner.
Send booking.com a message explaining everything that's happened and asking them to immediately refund me for the more expensive booking I've just had to make due to them cocking up my original booking. They ignore all details in my message and send me a message saying sorry, but it's too late to cancel the first booking and referred me to their terms and conditions.
I went to TrustPilot to post what a bunch of hopeless ****ers they are, only to find that 99,934 people had beaten my to it and they have 2 stars, with pretty much everyone saying their customer care is non-existent.
So I've just sent them a statutory two week notice of recovery action instead.
****ing clown shoes.
I booked the travelodge at Southwark for a city game. Arrived at London and headed for a few beers at Borough Market. Checked in later at about 10 pm and the receptionist says "can you sit over there and we will book you a taxi to Liverpool Street". "I am sorry I don't understand". "We are overbooked so have to transfer you". Apparently it is common practice that hotels overbook expecting some cancellations. ****ers.
