Membership direct debit

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Drew said:
Yeah I'd be happy with that.

I'd be unhappy with being offered a like for like stream instead of ticket. That's not what I signed up for.

I wouldn't replace a comedy gig ticket with a stream, I'd want a refund or a ticket at a later date.

Did you get a response?
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To be honest I've only just sent it...your post reminded me to send it!

I'm not interested in a stream

the majority of my income recently has been from refunds for gigs and holidays! (Ticketmaster takes some effort if you want a refund rather than a replacement ticket and the Royal Albert Hall have been surprisingly rubbish as they can't even decide whether a gig is going ahead at the start of Oct yet...when clearly it won't be)
 
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Finally had an acknowledgement after chasing. My email has been passed to senior management who will respond in due course.
 
dennisboothstash said:
I've emailed them to ask whether there will be refunds based on the % of games missed due to covid restrictions.
If that was guaranteed then there would be no reason for people to cancel for the reduced number of games reason/paying for something you aren't getting (I know there's loads of other reasons)
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I've emailed asking for a refund based on the number of games Terry manages!
 
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Emailed my cancellation request Sunday 2nd, payment taken Monday 3rd, got an email yesterday saying I have to pay September and October, surely that's not right, I'm cancelling my DD after September payment goes out.
 
fozzies said:
Emailed my cancellation request Sunday 2nd, payment taken Monday 3rd, got an email yesterday saying I have to pay September and October, surely that's not right, I'm cancelling my DD after September payment goes out.
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The terms and conditions do say you have to give two full months notice. So whatever month you cancel in you have to pay for the two following months. In this case you cancelled in august so have to pay September and october sadly
 
I did try and warn people...

originallambrettaman said:
Incidentally, if anyone is thinking of cancelling, then cancel today or tomorrow and you'll be liable for the August & September payments, but any later than that and you'll be liable for August, September and October, as you need to give a full two months notice.

And that's good advice above, definitely don't take your legal advice from a football forum, you could end up well out of pocket.
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I'm no expert at this kind of thing, so if someone were going to report the club to Trading Standards, would they have a case?

I understand we are committed into 12 monthly payments as in the T&Cs, but surely those have already been broken by the fact they can't offer what we are paying for, even if they offer free streaming as an alternative?
 
TreeHugger said:
The terms and conditions do say you have to give two full months notice. So whatever month you cancel in you have to pay for the two following months. In this case you cancelled in august so have to pay September and october sadly
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I emailed them yesterday telling them I only owe for one more month and to be fair they've replied this morning saying I only owe for September.
 
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Drew said:
I'm no expert at this kind of thing, so if someone were going to report the club to Trading Standards, would they have a case?

I understand we are committed into 12 monthly payments as in the T&Cs, but surely those have already been broken by the fact they can't offer what we are paying for, even if they offer free streaming as an alternative?
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Nor am I a legal expert. My non-expertise answer as regards to challenging the payments would be akin to pissing in the wind. Sorry, but you don't produce something as weighty as their membership agreement with the possibility it could be challenged.

Quite possibly the most unhelpful post, and certainly not a dig at you personally or your reasoning. For you, and the others in the same predicament, if you do challenge, I wish you well
 
Asterix said:
Nor am I a legal expert. My non-expertise answer as regards to challenging the payments would be akin to pissing in the wind. Sorry, but you don't produce something as weighty as their membership agreement with the possibility it could be challenged.

Quite possibly the most unhelpful post, and certainly not a dig at you personally or your reasoning. For you, and the others in the same predicament, if you do challenge, I wish you well
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I suspected as much. I'm certainly not prepared to challenge it legally personally but wondered if an official body would take a dim view on what they are doing.
 
It’s all wide open to challenge. Simple contract law.
Cost you a lot more than the 2 months though. You may win eventually but the risk isn’t worth the reward.

Unless it’s clear, as the contract was about payments while suspended for other members... but even then there could still be a challenge the other way. The club wrapped it all up as far as anything easy when they turned everyone’s payments back on.

Just pay. Or ask politely if you are close to a month and you may be surprised.
 
HulluvaGuy said:
It’s all wide open to challenge. Simple contract law.
Cost you a lot more than the 2 months though. You may win eventually but the risk isn’t worth the reward.

Unless it’s clear, as the contract was about payments while suspended for other members... but even then there could still be a challenge the other way. The club wrapped it all up as far as anything easy when they turned everyone’s payments back on.

Just pay. Or ask politely if you are close to a month and you may be surprised.
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You really are ehab arent you.
 
TreeHugger said:
I should have a response by the end of the day apparently.
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Seems the club have long business hours. On monday morning I would receive a response 'by close of business today'. Now Wednesday afternoon, nothing more has been heard.

I can't decide whether to infer positive things from the delay or negative
 
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