One of the problems in IT procurement in the public sector is the system is put out for tender. The winning bidder has a track record of supplying IT systems to the private sector successfully but it does not work and arrives behind schedule.
often the reason for this is that Govt will have changed the priorities/targets to the sector which is purchasing the system so the IT company adds a chunk to the bill and does a quick bodge job this often happens 6 7 times the development life cycle plus the IT companies often don't fully appreciate the sheer size of some of the organisations they are dealing with which often means a wide variety of kit is being used by the staff some of which may be incompatible with the new system.
My experience was just to add to the problems the training packages supplied were often compiled during development and didn't match the finished product though it wasn't a given that you would even receive any training i on numerous occasions arrived at work on a monday morning to find a new icon on my desktop which was for me to adminster access to the system for all users in my area - pity no-one thought it worth letting me know there was a new system never mind give me instructions on how to build the staff in it .
as for the idea the public sector isn't used to change
in the department i worked a common theme from the staff was if they just left things alone for 12 months they would be amazed at the improvement in results but no either the Govt or senior management would insist on another reorganisation
by the end of my time i wasn't even sure what my job title was as even that kept changing on what seemed like a monthly basis
I attended a short management course at INSEAD (University near Paris) a while back. Given by academics from american universities like Harvard and Stanford. One of the points they made and which stuck with me was this:
In a private company (like Porsche, Ford, Microsoft and others), the main driver for increased productivity is the product sales and the profit generated. But in a public sector organisation like the NHS, how do you get people to improve productivity? How do you get people not to sleep on their laurels and not to stagnate as productivity is so difficult to quantify and the profit factor absent? The answer: constant reorganisation. This would (in theory at least) keep people on their toes, maintain standards, allow dead wood to be got rid of. We were told that even if there weren't any political meddling, for an organisaton as big as the NHS the cycle of reorganisation (every 5-10 years) was needed and would be part of a deliberate policy.

