K
Kalman
Guest
Interesting story and all, but unless I’m missing something obvious, I don’t get why you’d walk away with a grin? If true, they just royally wasted your time and made you look/feel like a **** in the process.
I’d be ****ing fuming and would go to town on them.
Anyone can make a mistake but a different NI and address to you? Plus, the point that she was furious about wanting to dock someone’s money, for whatever reason, would energise me to take it as far as possible in complaint.
Jobcentre staff are one of those professions which has a few good apples in a rotten bunch. A work coach with empathy is the exception, not the rule. They’re also massively incompetent and useless which is ironic since they seek to punish ‘scroungers’.

