A little story about what happened at the Dartford Tolls and how people can be ripped off by the big companies in a cashless society.
They removed cash lanes, now you have to have an account to pay, and your registration is taken by ANPR. It records your every journey, despite not being a criminal.
Anyway, there is something in the small print of the accounts, that the media brought to light after fixed penalties were being issued as we came out of lockdown - people not knowing their accounts had been closed
If an account is not used for 12 months, it is closed, it cannot be reopened. They closed THOUSANDS of accounts over covid, all with money locked in them. You don't get the money back, because they claim they don't know who to pay.
So I phoned them, it appears I had £12 in there, and requested my money back, no great sum of money, but multiply that by thousands of time, and it's a hell of a lot of money. All just sitting there, because some people will never know. Each account has to have at least £10 in it to open.
This is what happens when they stop you paying in cash.
https://www.moneysavingexpert.com/news/2021/01/10-000s-inactive-dart-charge-accounts-reclaim/
I have a Dart account dating back to when my company did work for Network Rail in Kent
I received an E-Mail in November saying that the account would closed without a refund if it wasn't used within a couple of months so I rang up in my usual polite manner accusing them of theft because the government had virtually banned me from travelling without good reason
I received an apology, a years extention and a written guarantee that the money would be refunded in full if I closed the account before the new deadline
first and only time I've ever heard of anyone doing that.