I couldn't agree more. The first mistake was allowing people, who possibly had not been to any games for years to purchase 'Priority Memberships' from Sat evening. I saw posts from people on social media who normally gloat about Chelsea / Arsenal / Man u (delete applicable) telling the world how they had secured their Wembley ticket and having the bare faced cheek to sign off, OTBC!! If you have been to games you will have a customer number which should have been taken into account. We should have ensured the people who have supported the Club over the years (not all of them great) were rewarded with a ticket, as per the Villa model you quoted (although I hope they get dicked in the final). I'm lucky as have been a season ticket holder for many years so have my ticket but really think the Club could have been smarter around allocation. Hope you get sorted.
I don't get to as many games as I would like but I looked at my customer number today and I have attended 45 games in the last 3-4 years and I did have a priority membership for 2 years but it elapsed. It's not quite right that someone who has never been to a game could just purchase a priority membership and get tickets and people like me cannot.
Just checked more, quite a few of them were cup games.