I repeat dialled from 9.28am and got through as no.27 in the queue. Thought to myself "not too shabby in the grand scheme". 5 minutes later i accidentally pressed redial, instead of speakerphone, and it started the whole process again. I then re-joined the queue at no.78!! I have been on hold for 1hr 53 minutes to date and am now 9th in the queue. Somebody shoot me now!! 