Lufthansa
We went to Frankfurt last weekend and my Mrs forgot to take her old passport, which has her UK residence permit in it. Completely our fault of course. But then when I ring the passport people from Frankfurt they say it should be fine, as we have a photocopy and they have all her details and biometrics on the database, so we just need to get Lufthansa to ring ahead and clear it with passport control at Aberdeen airport before we fly. Apparently all airlines are briefed on what to do in this situation so this will be fine, just make sure we don't forget it again.
So we arrive at the airport and the ****ing German twats refuse to call ahead and try to deny us boarding. I'm standing there in front of them, telling them to call, saying that the UK requires them to call and asking them just to pick up the ****ing phone. Meanwhile my daughter is in tears as she thinks we are going to have to leave her mum behind or won't be able to go home.
Finally they allow us to board, after a draconian warning that we will probably be turned away at the UK border and my wife will get deported. Two hours ****ting ourselves on the plane later, we arrive at Aberdeen, the passport official meets us, says everything is fine and we are free to go through. Apparently Lufthansa called him five minutes after we left and everything has been fine all along, two hours of worry for absolutely nothing.
****ing ****s.