Anyone who still hasn’t received a code for tomorrow should call 01482505600 and advise their customer number and the code will be resent.
iFollow thing
- Thread starter TonyNormansGloves
- Start date
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Please bear with us on the new site integration and fixing any known bugs over the coming days. If you can not log in please try resetting your password and check your spam box. If you have tried these steps and are still struggling email [email protected] with your username/registered email address
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The excuse about Karoo e mails was given to me too.
Re-sent , I don't think mine was sent until I got in touch with the club . I had the same issue for the Crewe game . They know who we are , we are members as we pay our subscription .Why don't they just give us one unique personal code for the whole season or until we are allowed back into the ground , or stop being a member , or is that to easy. No it's not easy , more work for me as I have to contact the club and more work for them having to reply.
And me, but they had no problem sending the e-mail about the payments starting up.
Yeah, but it would be helpful if they would answer the phone and not decide to close early today.
This really helped coming 1 day after I e-mailed 'em to ask how I couldn't get the audio subscription I'd already paid for !
Cheapskates Allams Out !
"Hi,
Thank you for contacting iFollow Support.
Due to high email volumes, there may be a delay in how quickly we can get back to you. We are sorry for any inconvenience this may cause, but please rest assured that we will respond to you as soon as possible.
Live chat will also be available via your club website from two hours prior to kick-off if your query relates to any of today’s matches.
If you haven't already, please refer to the iFollow help desk: https://ifollow.zendesk.com/hc/en-us which may be able to answer your query.
Season ticket troubleshooting information can be located here: https://ifollow.zendesk.com/hc/en-us/categories/360002427938-Season-Ticket-Holder-Troubleshooting. Please note, iFollow support are unable to issue the home match promo codes to season ticket holders and so if your query relates to this, you will need to contact your club direct.
Thank you for your patience.
Best,
iFollow Support"
Cheapskates Allams Out !
"Hi,
Thank you for contacting iFollow Support.
Due to high email volumes, there may be a delay in how quickly we can get back to you. We are sorry for any inconvenience this may cause, but please rest assured that we will respond to you as soon as possible.
Live chat will also be available via your club website from two hours prior to kick-off if your query relates to any of today’s matches.
If you haven't already, please refer to the iFollow help desk: https://ifollow.zendesk.com/hc/en-us which may be able to answer your query.
Season ticket troubleshooting information can be located here: https://ifollow.zendesk.com/hc/en-us/categories/360002427938-Season-Ticket-Holder-Troubleshooting. Please note, iFollow support are unable to issue the home match promo codes to season ticket holders and so if your query relates to this, you will need to contact your club direct.
Thank you for your patience.
Best,
iFollow Support"
You're emailing the wrong people, iFollow have nothing to do with the audio you paid the club for previously, you need to email City.
OK, thanks.
But how come I managed to get the audio broadcast through the iFollow website the previous weekend ? How come, if there has been a change in access to the audio broadcast the club had not communicated that fact ?
Not getting at you OLM, just being critical of the club's lack of professional customer support.
Edit: The City site I access doesn't appear to have a contact e-mail address published. Would you mind posting it ?
Does the club announce how many streams they sell for each game, as I have not seen anything? I guess not, as the usual air of secrecy seems to be maintained. I see quite a lot of clubs do, Plymouth sold about 2500 for our game according to their information.
Funny I was wondering exactly the same last night. I was trying to guess at how many City might have sold, I got nowhere near 2500! I was in the hundreds. Anyway, they won't be selling too many on Friday, it's on Sky and those who don't have it can buy a £10 Now TV pass and get better coverage and commentary.
There was an article in the paper the other day about this. The most streamed games weren't always the ones you expect. Sunderland had a fair few as you might expect. Reading were high up a couple of times and for some reason Newport County had numbers out of all proportion to their normal support.