I dont disagree with much of that ....but your own 1st sentence is a clue to where I'm coming from.
And again in this interview he shows he's useless as a 'people person' and has no understanding of being a football fan. Some say thats not his job, i disagree 100%. Of course he has to have a sound business strategy and plan, which he now has (the logic of which has been increased due to covid), but he/they also should have some understanding of and empathy toward us fans (their customers) and build not decimate the fan (customer) base. He has next to zero understanding nor empathy.
As someone already said, he continues to come over as a smug **** who doesn't give a **** about us and who you just want to smash in the face (that is if you can even bear to look at him). I know, not very nice or mature, but just how it is, and they started it and still make no genuine attempt to put things right.
But yes, the current business model does make sense atm and hopefully places the club at an advantage over many others.