I've not had any problems with doctors appointments, consultant appointments, or hospital surgery, everyone of which I've had in the last three months. Not everyone has to see their GP, they know you, they know your history, you know all about your own conditions, everything is accessible online these days. I order prescriptions online and they go straight to my pharmacy. If I can't get hold of my doctor I send an online request. For me it's an improvement. I've heard the other stories, but like anything in life, I can only speak for my experience..