IT Help!!
I'm in a hotel in Germany and can't get hold of any IT people at work (French and its August

). I can't get online at the hotel and they can't help either. I have an Internet connection, but when I enter the room number and password the filling message appears:
"Your MAC address is undefined. Problem with the gateway?" (It's not an Apple Mac by the way)
Since having a new work laptop, I often have issues connecting in public places so I am sure my colleagues have just not unchecked a security box somewhere. I connected at the airport this morning, no problem.
Any ideas?
Internet works fine with password on my phone!