Thank you, yeah ive read some completely needless & unsubstantiated comments toward you, not that i know you, but could tell by what others were replying with they were simply made up comments.....not helpful at anytime or nice/needed but the thread is around a serious subject in which an extremely valued supporter of SAFC has been treat shockingly & all bickering/stupid comments do is deflect the discussion/subject....which is ideal from the clubs point of view i guess
Poor from SAFC and it's not often I say that ...
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It’s frustrating as they are talking about an alternative group to RAWA but who will form this group, will they be guaranteed to work any harder than you guys ? It’s typical bluster from people who won’t put their money where their mouth is.
Keep up the good work
A few on RTG need to realise that Sunderland invariably ask for the maximum allocation because of the supporters who forward tickets, go with branches and other groups ...
... not despite them.
In every 3000 allocation, the majority will be taken by SC holders, who want to go, leaving a small percentage of people in branches, etc, who get tickets without always having enough points.
The ideal, for some people, would apparently be that the club asks for 2000 and every single one goes to valid SC holders with adequate points. FFS, quite often it's only because of exiles, branches, etc, who can arrange travel, travel, accommodation, etc, that we manage to fill the maximum allocations.
Even then out of every 3000 allocation there's probably only dozens that go to the stragglers ...
... without those people we'd start to see gaps in away sections.
This isn't ticket grooming on a vast scale, very few ever miss out on tickets in reality. If a 65yo, with points, finds they can't manage the longer away trips is it really so dreadful their nephew goes on their hard earned points? Let's get real, if an 18yo buys their first SC now if will be a decade or more before they have enough points for the majority of games. By which time they're probably out of the loop and unlikely to suddenly start going just when they have a decent job, mortgage, kids, etc.
It's obvious, if you travel away regularly, that selling 3000 tickets to 3000 individuals wouldn't regularly sell out. It's only because branches, pubs, groups, etc, have banded together for cost reasons that we invariably sell out maximum allocations. Seriously, if 3000 tickets went on sale for Brighton to individuals people would struggle to make independent arrangements especially if they go into the lower phases ...
... once the TV companies get involved it's incredible how we manage to sell out in my opinion.
... not despite them.
In every 3000 allocation, the majority will be taken by SC holders, who want to go, leaving a small percentage of people in branches, etc, who get tickets without always having enough points.
The ideal, for some people, would apparently be that the club asks for 2000 and every single one goes to valid SC holders with adequate points. FFS, quite often it's only because of exiles, branches, etc, who can arrange travel, travel, accommodation, etc, that we manage to fill the maximum allocations.
Even then out of every 3000 allocation there's probably only dozens that go to the stragglers ...
... without those people we'd start to see gaps in away sections.
This isn't ticket grooming on a vast scale, very few ever miss out on tickets in reality. If a 65yo, with points, finds they can't manage the longer away trips is it really so dreadful their nephew goes on their hard earned points? Let's get real, if an 18yo buys their first SC now if will be a decade or more before they have enough points for the majority of games. By which time they're probably out of the loop and unlikely to suddenly start going just when they have a decent job, mortgage, kids, etc.
It's obvious, if you travel away regularly, that selling 3000 tickets to 3000 individuals wouldn't regularly sell out. It's only because branches, pubs, groups, etc, have banded together for cost reasons that we invariably sell out maximum allocations. Seriously, if 3000 tickets went on sale for Brighton to individuals people would struggle to make independent arrangements especially if they go into the lower phases ...
... once the TV companies get involved it's incredible how we manage to sell out in my opinion.
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You're a good person,Becs. Don't take any notice of a few internet bullies who represent no-one but their own mentally challenged selves.
Im starting to think this is the problem. Now we are back in the premier league a very vocal minority are moaning they cant go to away games. They accuse and exaggerate branches of point farming and that if its stopped they will then be able to go to the big away games.
What they dont want to accept is that in a 3k allocation theres probably 200 Tickets bought and passed on, often for genuine reasons.
Jumping up and down on branches or larger groups wont get them the away tickets they think it will.
It is a very dangerous road the ticket office are heading down to try an appease the ones that fancy away trips to just the big games
Well i definitely emailed the club and received a reply the same reply most others got.
I’ve emailed and called the club numerous occasions
I’ve spoke to the manager and his ticket office staff
Guessing that was for you & your son? With @Vincemac were now at 20 of the 11 who contacted the ticket office, shocking customer service to simply make numbers/percentages up
I've just received this letter, in the form of an email, that's gone to the ticket office manager at SAFC. It refers to the registered letter KLD has had sent to him regarding the many issues people are having. I'd normally treat anything of this nature as confidential but the ticket office seem to have abandoned that protocol. In that regard I'm happy for anyone to post this wherever they choose. If I'm sent a copy of the registered mail, sent to KLD, I'll post that as well.
There's a scientific principle that, sometimes, a situation has to be pushed to the limit until something gives ...
... I suspect that's sadly the current state of affairs.
3rd April 2026
Dear Mr Rusev (SAFC Ticket Office.)
Please find enclosed a copy of the letter I’ve sent to KLD regarding my concerns over the ticket office. I’m sending you this, out of courtesy, and not expecting any response. The same letter has been sent to KLD, and others, to his home, office in France, etc.
I’ve supported my club for seventy years and this is the first time I’ve ever done anything like this. I’m just very concerned about how supporters are being treat, as if they’re the enemy of the club.
I’ve had direct contact from sponsors of the club who are threatening to withdraw their support, from disabled SC holders struggling to contact the ticket office and many ordinary SC holders, and branches, who are wondering if the club actually care about us. Some of the statements, from the ticket office, just don’t ring true and it’s really not a good look at a time when so many other things are going well.
There's a scientific principle that, sometimes, a situation has to be pushed to the limit until something gives ...
... I suspect that's sadly the current state of affairs.
3rd April 2026
Dear Mr Rusev (SAFC Ticket Office.)
Please find enclosed a copy of the letter I’ve sent to KLD regarding my concerns over the ticket office. I’m sending you this, out of courtesy, and not expecting any response. The same letter has been sent to KLD, and others, to his home, office in France, etc.
I’ve supported my club for seventy years and this is the first time I’ve ever done anything like this. I’m just very concerned about how supporters are being treat, as if they’re the enemy of the club.
I’ve had direct contact from sponsors of the club who are threatening to withdraw their support, from disabled SC holders struggling to contact the ticket office and many ordinary SC holders, and branches, who are wondering if the club actually care about us. Some of the statements, from the ticket office, just don’t ring true and it’s really not a good look at a time when so many other things are going well.
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Seen this on RYG by Stortford page 130, its sounds like a surely not, but am hearing from another source its true, absolutely shocking if is the case & hoping RAWA add this to list of issues as they will destroy the club we are
They try to claim there is a connection between the club and the fans but that’s only ever for marketing purposes. One of the photos used for the season ticket renewal campaign of you “make the difference” featured a young lad standing on his seat holding a red smoke flare/smoke bomb, obviously showing the passion they wished to foster.
They then used the same photo to identify the lad and remove his season ticket
They try to claim there is a connection between the club and the fans but that’s only ever for marketing purposes. One of the photos used for the season ticket renewal campaign of you “make the difference” featured a young lad standing on his seat holding a red smoke flare/smoke bomb, obviously showing the passion they wished to foster.
They then used the same photo to identify the lad and remove his season ticket
The ‘welcome’ for the players before the play-off second leg, against Coventry, was orchestrated and applauded by the club. That could easily be construed as ‘public order offences’ tbh … no objections or warning at that time. It’s good that Stortford, who’s a great lad who you’ve met, has highlighted this. When this ticket office situation eventually erupts that issue can be raised at the same time.
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Stortford is one of the nicest men in the world. I would trust him 100% and believe what he says.
As is often the case with things like this people start chattering and communicating, often with people they've never met.
In the last few days a lad I've not spoken to, in years, has told me something about his time working alongside the SAFC ticket office although not employed by the club. It's not just a case of someone there being gifted a ticket they may or may not have been entitled to. This is a clear breach of the data protection act 2018 and something for which the club would be liable along with, sadly, the office workers who were involved even though they were 'acting under orders'. That would be no defence as they're working in an environment where they're trained in these matters.
He now runs his own football ticketing company, in Barcelona, where he arranges tickets for visiting Brits, tourists and anyone who just wants to experience the match. He's said that, if the club digs it's heels in, with SAFC2012 and the 'flare lad' he's prepared to divulge the information about what's a minor issue but clear criminality by the ticket office.
He's a Sunderland supporter from his time at the University so likes the club but has no fanatical affiliation.
This is all building up into something that could've, should've, been nipped in the bud, dealt with and wrists slapped if that's what they felt was merited. It would've been a decent adult way of dealing with it. Instead they chose to punish decent honest supporters, before one of the most significant derby matches in recent history, and make a point of advertising the fact ...
... it may be that they were legally entitled to do that, time will tell, but dear me that's as childish as it can get.
In the last few days a lad I've not spoken to, in years, has told me something about his time working alongside the SAFC ticket office although not employed by the club. It's not just a case of someone there being gifted a ticket they may or may not have been entitled to. This is a clear breach of the data protection act 2018 and something for which the club would be liable along with, sadly, the office workers who were involved even though they were 'acting under orders'. That would be no defence as they're working in an environment where they're trained in these matters.
He now runs his own football ticketing company, in Barcelona, where he arranges tickets for visiting Brits, tourists and anyone who just wants to experience the match. He's said that, if the club digs it's heels in, with SAFC2012 and the 'flare lad' he's prepared to divulge the information about what's a minor issue but clear criminality by the ticket office.
He's a Sunderland supporter from his time at the University so likes the club but has no fanatical affiliation.
This is all building up into something that could've, should've, been nipped in the bud, dealt with and wrists slapped if that's what they felt was merited. It would've been a decent adult way of dealing with it. Instead they chose to punish decent honest supporters, before one of the most significant derby matches in recent history, and make a point of advertising the fact ...
... it may be that they were legally entitled to do that, time will tell, but dear me that's as childish as it can get.
Yeah mate
You know this day and age everything seems to be black and white ,yes and no and nothing in between that’s in all walks of life
I’m not sure if that’s down to training or peer pressure
A little bit common sense and for thought would solve quite a few problems
Now we all know the famous saying hindsight is a wonderful thing
Just have a bit empathy and think before you act
You know this day and age everything seems to be black and white ,yes and no and nothing in between that’s in all walks of life
I’m not sure if that’s down to training or peer pressure
A little bit common sense and for thought would solve quite a few problems
Now we all know the famous saying hindsight is a wonderful thing
Just have a bit empathy and think before you act
This may sound a bit soft but I honestly believe it's part of the problem ... the internet has allowed people to become callous in my opinion. Emails and texts are anonymous and can be instantly deleted so the person deleting can avoid any discomforting feelings. It's the same principle as internet dating sites whereby you can simply eliminate people by quickly clicking your mouse. (And that's not a euphemism!)
So instead of responding to a plea from a supporter with humanity and compassion, which may involve making a decision or adjusting the rules, they can just ping you straight into the recycle bin ...
... it's not always the fault of the office workers, they have a rigid tickbox system with no box for 'common sense'.
Two branch members, A&B, with adequate points, are looking at going to Wolves. A has the maximum points while B only has enough if tickets reach the final phase. 500 people apply for the final phase, including B, but 250 miss out including him. But A has to drop out at the last minute so gives his ticket and coach seat to B who had enough points for the final phase and applied for a ticket. By the T&Cs B could be ID checked, banned and lose his SC while A could be banned for passing on a ticket ...
... that's a regular scenario on branch coaches and, unless I'm wrong, hardly the crime of the century.
... that's a regular scenario on branch coaches and, unless I'm wrong, hardly the crime of the century.