Met him a couple of years ago at a function for West Ham fans. Came across as a thoroughly nice bloke. Absolutely in love with football though and very dedicated to it.
I think his biggest failing as a manager was that he couldn't cope with players not being as disciplined or as dedicated as him. Apparently, at West Ham, he would drag players like Joe Cole back on to the training pitch, telling them that the way to be successful was to train longer and harder. Being a football-monk manager worked at Swindon where players were in awe of him but in the Premier League, our wasters thought they knew better. He had more passion for the game and for the club than the lot of them put together.