I feel that the author is expressing his own frustrations, but to assume that he is speaking on behalf of most fans is just wrong. I felt that with Pearson we had taken a step in the right direction, but something went badly wrong behind the scenes. What it was I have no more idea than the author of the letter, so cannot say that Gino was right or wrong. It is easy to say that players do not perform as we believe they can or should. There are countless big name signings going to much larger clubs than Watford that raise expectations, but for whatever reason fail to bring the promise of success that the fans expect. This letter seems to me to be one from someone who feels entitled to watch players and the team that never put in a display that is below his expectations. Football is one of those things that by its very nature has to produce winners and losers, promotion/relegation, yet it is possible to be one of those clubs that spend most of their existence in the same division year after year. If you support such a club does it stop you hoping that next season will be the one that lifts your team up a league? The success of being in the EPL for several seasons is great, but no Watford fan is entitled to expect us to be there every year.
I agree that with Pearson we had taken a step in the right direction, but that something went badly wrong behind the scenes. Pearson later said he thinks that he caught Covid-19 during the lockdown and that he suffered from the long-term effects: he certainly did not appear to have the same drive as before the lockdown and Shakespeare took some of the press conferences. It was still a strange decision to dismiss him two games before the end of the season and the end of his contract. There was no major falling-out with Gino Pozzo at the end of the West Ham game (despite reports to the contrary) because Gino Pozzo was not in the stadium. Watford would probably still have been relegated, but I would have thought they would have had more chance of getting something from the last two games with Pearson and Shakespeare still in charge rather than Hayden Mullins.