I have a feeling that my GP practice is operating in the same way. I 'phoned yesterday morning to get an update on the tests I had last week and was told that there were 'no more appointments today'. I said I didn't expect a face-to-face, I just wanted to speak to a doctor (you rarely get the same one twice). 'There are no more more appointments today' I was told again. 'Why is that?' I asked. 'We don't have any doctors' I was told, 'call back tomorrow morning'. Slightly stunned, I accepted this and called again this morning, only to be told the same thing. 'What?', I said 'You told me to call back today, what's going on?' 'You should have called at 8.30, all the appointments have gone'. Obviously, I wasn't going to take this lying down and kicked up a fuss, saying I was going to make a formal complaint unless I got a call back today. Unbelievably, I was then told 'Oh well, if you're going to make a complaint, I'll get you a call back'. Which she did.
It's nuts. My wife phoned the GP yesterday to complain about her lack of communication from the Cardiology department. The GP confirmed she was aware of them not doing appointments, even though she referred my wife two months ago. The GP then asked her " so what do you me to do?" FFS - the wife went a bit nuts i think, and surprise surprise the Cardiology phoned her within two hours with an appointment next week. It's disgusting that it had to come to this - as a nurse who's been in the NHS for 25 years my wife is horrified at what is going on. I feel for the people who really need help and are too afraid to speak up for themselves...