Consultants failing to look at medical records is not really the fault of covid, but actually from my experience a fault of paper based records, and over worked medical staff.
Supposedly records are computerised these days, the reality they are not, and they do not link up accurately between your GP practise and the hospital. I have both apps, GP and NHS, neither match records identically, and there is a huge amount of information not available to the patient, why, because it's still on paper records - as well stuff you are prevented from seeing.
Funninly enough, I only had this discussion with my doctor a month or two back, she was looking at a referral to a different hospital, for two separate consultants, the reason, to aovid my records getting seperated.
I've even had it face to face with a consultant, you get someone different and you can tell instantly they aint got a clue what they are talking about, then the penny eventually drops on examination and it's oh ****te you've got xyz.....No shiite you don't say...ffs