We had to go back to the hospital today, call came in at 1130, appointment 1300. This time we asked for an email to confirm the appointment. Totally different experience. I left my wife at the department reception and went outside to wait.
As I passed the main reception, I said sorry, to the receptionist that I had spoken to earlier in the week. She was fine, I hadn't lost my temper, shouted or anything like that, just emotional. She said that anyone who coming in for appointments now is considered to be urgently in need and that lessons were being learnt, one of which was that patients had little notice of appointments and that it was difficult to confirm as the clerical staff were working remotely. She said we just happened to be in the wrong place at the wrong time.
What I haven't said before is that Costa, Marks & Spencer and WH Smith are all open in the hospital. What looked like a truck load of food stock, like bread, milk and eggs was behind the shutters of the closed M&S cafe.
Only 1 in 10 of the staff that I saw walking about had masks on and no one had goggles or gloves. Compared to Monday, it was very relaxed and this was lunch time.
My wife now has a possible date to go into the private hospital, 6 hour op and up to 10 days recovery in hospital.