Do you remember the run up to that 2008 game?
The noise, the numbers, the feeling about the place?
Palace, DPQR at home, Leicester, Barnsley away? Has our fanbase ever sounded better?
The Away Direct database scrapping was the thin end of the wedge. I accept Bartlett/Duffen didn't wish to sabotage the club and had aspirations of 'broadening the fanbase' by 'milking the rich'/align us with other PL clubs, but in retrospect this has damaged the club, as people have seen the wealthier/corporate fans looked after better than rank and file long term ones.
This city is sensitive to stuff like this- it seems Essex businessmen and marine generator floggers are not.