I'm thinking of changing to Vodaphone Home BB. They rang me up said that they can get me 55meg connection only FTC rather than directly to my house but I know for a fact where I live the phone lines are old and ****e. He said on the phone if they can't get me a download rate of at least 55 meg I can cancel or get a massively reduced bill. 18 month contract and was £20 a month including unlimted mobile and landline calls.
I work in the industry mate, do not touch Voda broadband the equipment is horrific. Stick with BT or Sky, both have best routers (new ones...), highest guaranteed speeds. Both under £30 for a new fibre deal, BT as an offer, Sky is permanently £27. £20 fibre is compromising the value of the upfront cost to business, the Voda routers are 4-5 year old tech.
See max speed I can get through sky is 4.5 meg in my area which is terrible. If they can beat that I don't mind using an older router. I don't think they will be able too so should get it for even cheaper.
You forgot Plusnet Which is owned by BT but still operates as a separate company and cheaper. Sky can be a pain in the arse.
If Voda can give you fibre, Sky can. Both use Openreach network (former BT), it changes day to day. The only company that will have fibre on the network when nobody else has would be BT themselves, and that’s rare now, end of next year it won’t apply. They used to have a 2-year lock out as they paid for the upgrades. If it’s a capacity thing, then Voda order will fail, Sky or BT will openly tell you if it’s capacity and you can waitlist, that’s usually a quick turnaround.
its cheaper as they don’t have access to the BT Smarthub or the guaranteed Wi-fi service. Sky used to be really poor but with the development of Sky Q and the new hubs they are by far and away the best. Thats OFCOM statistics, by the way, the industry regulators. You just need the newer kit, the old hubs were poor. Plusnet are very good but they are plummeting down the service tables now, matter of time before they and EE are all rebranded as standard BT. Now that BT and Sky are under £30, there’s literally no benefit being elsewhere. Plusnet are easily ‘best of the rest’.
Aye I know mate I work for Virgin so know where the fibre lines are. They only have fibre to the cabinets in my area not directly to households yet. So I'm pretty confident they won't be able to provide what they are promising on the phone. I'm just thinking they will probably be able to increase the speed a bit as I don't pay for fibre atm just by grtting the FTC connection but won't be able to get nowhere near the 55mb he promised so said would get reductions on bill or can cancel. Hopefully may be able to get it for like 10a a month with the reductions and increase my speed from 4.5 to say 10-20
I'm not disputing sky have a good broadband service marra but they are a terrible company to deal with and the vast problems i had including their blatant lies will mean i never use the fookers again Talk talk were the worst by far for internet. I live close to the box (end of street) and get up to 60+meg with TP link sockets and been with Plusnet quite a few years now with no problems. The first router wasn't on par with BT but i rang up for the BT type one when they started using that. When Plusnet were doing cheaper for new customers i rang up and they gave it me. Obviously starting a new 12 month contract instead of rolling. If they are going downhill as you say and i start having issues i will move to BT.
FTTC will still run ‘up to’ 80mbps mate. Be a couple years at least before fibre to the door is commonplace. It’s coming though, quickly. Just go on Sky.com and put your postcode in. Or BT.com. They will give you an ‘expected average’ and more importantly a ‘guaranteed minimum’.
All fair mate. I work for Sky, having formerly worked for BT and they are both great companies. Service will never be as fluid as a smaller provider due to the sheer weight of numbers, but as a percentage of satisfied customers they are actually way, way above. Sky have scrapped contractors and all engineers work for Sky and it’s making a difference, gradually. The big thing with Sky is that the TV will be internet rather than satellite soon enough, Q has already started the process, so billions going into BB development. I always understand though a bad experience sticks. Its a lot more customer focused now as is owned by Comcast (American, so service is king, parent company of Universal Studios and NBC), but it will take time. Sky will pass BT as the countries biggest supplier of broadband over next 12-18 months, which is madness when you think about it.
I work for Openreach and yes , I expect Sky to overtake them . In Fairness though , we do still have certain constraints placed upon us that other providers that use our network don't .
Back in the day when you were lucky to get in the teens for meg, i phoned sky as my connection had died. Phoned tech help and the Mag on the phone joked he wouldn't help me seen as though i was a Mackem But to be fair he sorted it and was helpful. The trouble started a few years later when we were getting nuisance calls and customer service were shocking. I know a couple of BT engineers and yet sky were telling me the total opposite until i called their bluff and they back tracked exposing their lies. And trying to leave sky is like trying to escape Alcatraz.
Very true. And probably will for a few years. Bit unfair really given that BT, separately from Openreach, ploughed in billions of private money while the others just reaped the benefit of the work.
Fastest in my area is 66mb with fibre some other cheap deals out there tbh i'll have a good think first cheers.
Aye like I say mate, changed a lot. People don’t really leave now, this year, first time since Netflix etc came about that TV customers have actually grown, first time in about 10 years. They needed to up the game and Q really did that, whoever got Q going likely saved Sky as a business, it’s launched Europe wide now. I can say first hand the biggest focus in the whole business is growing customer service scores, always going to be the way when Americans take over. Under Murdoch it was just £££.
Yes . I get that the others would probably have never got off the ground , but it does seem to have gone a little bit too far the other way . Anyway , we are where we are Also I agree 100% BT ( My part now being openreach ) are excellent employers . I moan a lot , but then I look at other work terms and conditions and it is unreal !
Agree mate. I never had any issues, great company, really look after you. Benefits are excellent. I have a lot of good pals there and nothing bad to say, Sky was just a better fit, despite a small pay cut initially. Its good that BT and Sky now have this good relationship building, customers will be the winners with that.
