Off Topic Things that aren't worth a new thread ...

[TopCat.]

Progress is not necessarily positive on this front from a customer efficiency perspective. Some examples I've experienced, buy a smart card with 10 journeys from East Lothian to Haymarket, tap in and at each barrier to get through with a change at Waverley. System doesn't work and terminates journey at waverley and then won't let you through to train from Waverley to Haymarket. Get guy to let you through who implies you haven't tapped in East Lothian when you have, nice start to the day. Return journey, Haymarket to Waverley, no problem then barrier to get on East lothian train doesn't let you through guy lets you through after minor similar discussion, tap out at East Lothian and welcome to your new journey, net result is 3 tickets used for 2 journeys and sometimes can't tap in again in morning because evening Journey hasn't tapped out because it didn't happen aaaargh!!!! This happened many tomes and no-one at station, challenging me or on phone to Scotrail could ever tell me what I was doing wrong but Scotrail could see I was using tickets weirdly when just going to work and back like everyone else. Had to give it up to reduce stressful arguments, spending more money than standard and wasting time. Next innovation Qr code tickets sold on train, don't work to get through barriers in middle of journey at Waverley so have to queue up until someone lets you through. Old school cardboard tickets work perfectly. None of this has been fixed in over a year. Not more efficient in my experience.
SAFC e tickets, took ages to buy my ticket and one for my elderly dad and two kids none of who have email or smartphones. No turnstile number on these new improved tickets and stewards didn't know either. Only 3 of the 4 tickets would scan, guy begrudgingly let me in rather than send me to ticket office leaving dad and kids inside, fair play to him, not more efficient or improved in my experience.
Talking to parents neighbour before match and his 85 year old pal had been going to eppleton to watch the reserves since played there. One day turns up and told his money is no good and needs to buy tickets online. Doesn't have computer or smartphone and doesn't want one, told go to ticket office and talk to them. Nice, not more efficient and convenient for him.
Brother trying to buy tickets for reserves for him and kids, total cost £6. Got error messages that buying for wrong age group. Had selected under 16 and they are 12. messaged whoever at ticket office and told select U14. He said not an option, told yes it is, said no it isn't, said ah should be there now, no it isn't, try again now etc. etc. no apology, assumed he was wrong throughout, took 7 emails from him over 2 days. Not more convenient or efficient in my opinion.
Just 3 examples where efficient for the company but with little thought for the customer and fine to have snags but sticking with it and not fixing things as they arrive because presumably it only affects 5 percent of luddite numpties. Again not correct in my opinion.
Slightly longer response than I anticipated but I've not gone looking for these examples and they are all recent. Am I and those I speak of thick, unwilling and deserving of poor service and hassle or is it as I think that these things are not built with a customer lens in the current parlance?

Sounds like real pain in the arse situations, however niche they might be. It then begs the question that should progress/change be halted for a small minority who have challenges (most of which are solvable albeit with a reasonable amount of pain in the process). Like I said earlier no agenda - despite my previous employment - just a genuine interest from someone who embraces technology at all opportunities. Am sat here in Ontario, organising a food shop to be delivered when I get home on Sat (using a VPN on my smart phone to use the App), then will download mine and my wife's boarding passes to smart phones for tomorrow's flight etc etc - The ide of paper tickets, visiting a physical shop or entering a ticket office to ask a person to print me a ticket seems alien to me.

All about opinions eh?

FWIW - the unions have too much power so they will never get rid of Ticket Offices

 

[John Wick]

I put that Seventeen song on by Sam Fender, I've never heard it properly because of him kind of making it Sunderland V Newcastle rather than music. Anyway, there's bits on the song where he's basically just talking Geordie. Mostly positive comments, loads saying "I'm 45 and this song hits home, "I'm 63 and I love this song", then i read a comment further down and pissed myself laughing because I wasn't expecting it. Properly not that funny but it caught me off guard, anyway here it's is...

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[Hettonista]

Sounds like real pain in the arse situations, however niche they might be. It then begs the question that should progress/change be halted for a small minority who have challenges (most of which are solvable albeit with a reasonable amount of pain in the process). Like I said earlier no agenda - despite my previous employment - just a genuine interest from someone who embraces technology at all opportunities. Am sat here in Ontario, organising a food shop to be delivered when I get home on Sat (using a VPN on my smart phone to use the App), then will download mine and my wife's boarding passes to smart phones for tomorrow's flight etc etc - The ide of paper tickets, visiting a physical shop or entering a ticket office to ask a person to print me a ticket seems alien to me.

All about opinions eh?

FWIW - the unions have too much power so they will never get rid of Ticket Offices

Fair play mate, I think the issue for me is that most can and will adopt but snags and foreseeable harm to the vulnerable are not fixed or mitigated because it mainly works. It's a that'll do culture in my opinion and excludes people or makes a utilitarian service unnecessarily worse and complicated. It's all fixable but but isn't. There'll be hundreds or thousands of people daily being inconvenienced at waverley if they go digital tickets and it's been like that for a year. The system has a snag or design flaw but no-one's bothered or listening. It's not great for the staff at the station either as some folk aren't as polite as me unfortunately. Nevermind, worse things happen and technology has definitely made things easier overall, it's just not the be all and all for everyone and is sometimes a retrograde step. Cheers pal

 

[Snaggey]

I posted a while back that the Mrs had started dialysis, and that we were undergoing dialysis training with a view to doing home dialysis.

The training went well, and was all signed off a couple of months ago. She was basically going into the Freeman, setting the machine up, putting herself on, then taking herself off at the end, with no intervention or assistance from the medical team. We were just waiting for things to be sorted at their end.

Well, on Tuesday, the main works got done in the house to allow for it....all the plumbing and electrics. This......

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Then today, a shiny new dialysis unit and recliner chair came, and tech support have been out to set it up. This will make a massive difference to us, but more so the Mrs. No more up at 5.30am to get to the Freeman for 7.00am
First session at home tomorrow....at whatever time she wants to do it.

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Just to add, the Freeman have been absolutely brilliant....I really can't speak highly enough of the work they do there.

 

[Montysoptician]

I posted a while back that the Mrs had started dialysis, and that we were undergoing dialysis training with a view to doing home dialysis.

The training went well, and was all signed off a couple of months ago. She was basically going into the Freeman, setting the machine up, putting herself on, then taking herself off at the end, with no intervention or assistance from the medical team. We were just waiting for things to be sorted at their end.

Well, on Tuesday, the main works got done in the house to allow for it....all the plumbing and electrics. This......

You must log in or register to see images

Then today, a shiny new dialysis unit and recliner chair came, and tech support have been out to set it up. This will make a massive difference to us, but more so the Mrs. No more up at 5.30am to get to the Freeman for 7.00am
First session at home tomorrow....at whatever time she wants to do it.

You must log in or register to see images

Just to add, the Freeman have been absolutely brilliant....I really can't speak highly enough of the work they do there.

Brilliant Snaggey, I bet that makes life much easier for the two of you

 

[gelders pie]

I posted a while back that the Mrs had started dialysis, and that we were undergoing dialysis training with a view to doing home dialysis.

The training went well, and was all signed off a couple of months ago. She was basically going into the Freeman, setting the machine up, putting herself on, then taking herself off at the end, with no intervention or assistance from the medical team. We were just waiting for things to be sorted at their end.

Well, on Tuesday, the main works got done in the house to allow for it....all the plumbing and electrics. This......

You must log in or register to see images

Then today, a shiny new dialysis unit and recliner chair came, and tech support have been out to set it up. This will make a massive difference to us, but more so the Mrs. No more up at 5.30am to get to the Freeman for 7.00am
First session at home tomorrow....at whatever time she wants to do it.

You must log in or register to see images

Just to add, the Freeman have been absolutely brilliant....I really can't speak highly enough of the work they do there.

Good news , glad it’s sorted and will be a massive help

 

[Gordon Armstrong]

Changing adversity into a shining light . . . . well done Snaggey & Mrs. Snaggey

I'm chuffed as muck for you both . . . . as most in our little village will be

 

[cumbrianmackem]

Good news Snaggey, this'll make your lives so much easier, best wishes to you both.

 

[samwise_new]

I posted a while back that the Mrs had started dialysis, and that we were undergoing dialysis training with a view to doing home dialysis.

The training went well, and was all signed off a couple of months ago. She was basically going into the Freeman, setting the machine up, putting herself on, then taking herself off at the end, with no intervention or assistance from the medical team. We were just waiting for things to be sorted at their end.

Well, on Tuesday, the main works got done in the house to allow for it....all the plumbing and electrics. This......

You must log in or register to see images

Then today, a shiny new dialysis unit and recliner chair came, and tech support have been out to set it up. This will make a massive difference to us, but more so the Mrs. No more up at 5.30am to get to the Freeman for 7.00am
First session at home tomorrow....at whatever time she wants to do it.

You must log in or register to see images

Just to add, the Freeman have been absolutely brilliant....I really can't speak highly enough of the work they do there.

great to hear this mate, going to help all of you...some improvements in technology have to be welcomed for sure, my 'thumpy thing' basically keeps in touch with the hospital and they can check or alter whenever, although they prefer to have me there and explain it first.

 

[Snaggey]

Thanks for the kind comments lads, much appreciated.
She is on there now letting the machine do it's stuff. Once she's on, that's it, she's there for 3 hours, attached to the machine.
She's sent me a text....from the next room....

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She has to have fluid (in her case, tea) during dialysis, and also food. The fruit is chopped pineapple, one of the only fruits she is allowed eat.

She's happy today...."happy wife, happy life".

 

[rooch 3]

I posted a while back that the Mrs had started dialysis, and that we were undergoing dialysis training with a view to doing home dialysis.

The training went well, and was all signed off a couple of months ago. She was basically going into the Freeman, setting the machine up, putting herself on, then taking herself off at the end, with no intervention or assistance from the medical team. We were just waiting for things to be sorted at their end.

Well, on Tuesday, the main works got done in the house to allow for it....all the plumbing and electrics. This......

You must log in or register to see images

Then today, a shiny new dialysis unit and recliner chair came, and tech support have been out to set it up. This will make a massive difference to us, but more so the Mrs. No more up at 5.30am to get to the Freeman for 7.00am
First session at home tomorrow....at whatever time she wants to do it.

You must log in or register to see images

Just to add, the Freeman have been absolutely brilliant....I really can't speak highly enough of the work they do there.

I will guess it will be straight after you’ve made her a fresh pot of tea and a full English with toast and marmalade mate

 

[FellTop]

I posted a while back that the Mrs had started dialysis, and that we were undergoing dialysis training with a view to doing home dialysis.

The training went well, and was all signed off a couple of months ago. She was basically going into the Freeman, setting the machine up, putting herself on, then taking herself off at the end, with no intervention or assistance from the medical team. We were just waiting for things to be sorted at their end.

Well, on Tuesday, the main works got done in the house to allow for it....all the plumbing and electrics. This......

You must log in or register to see images

Then today, a shiny new dialysis unit and recliner chair came, and tech support have been out to set it up. This will make a massive difference to us, but more so the Mrs. No more up at 5.30am to get to the Freeman for 7.00am
First session at home tomorrow....at whatever time she wants to do it.

You must log in or register to see images

Just to add, the Freeman have been absolutely brilliant....I really can't speak highly enough of the work they do there.

Tremendous that mate. Over the moon for you and your good lady.

Whatever your outlook our NHS are quite amazing. Saved my wife's life when our kids were bairns. They continue to perform bloody miracles and I am glad you are getting the support you deserve mate.

 

[John Wick]

Thanks for the kind comments lads, much appreciated.
She is on there now letting the machine do it's stuff. Once she's on, that's it, she's there for 3 hours, attached to the machine.
She's sent me a text....from the next room....

You must log in or register to see images

She has to have fluid (in her case, tea) during dialysis, and also food. The fruit is chopped pineapple, one of the only fruits she is allowed eat.

She's happy today...."happy wife, happy life".

outstanding mate.

 

[John Wick]

Tremendous that mate. Over the moon for you and your good lady.

Whatever your outlook our NHS are quite amazing. Saved my wife's life when our kids were bairns. They continue to perform bloody miracles and I am glad you are getting the support you deserve mate.

They made sure my Dad came home from hospital after a heart attack in his mid 50s. NHS is alright in my book.

 

[Oliver's Army]

All the best to Mr and Mrs Snaggey brilliant that your good lady can get the treatment at home, they are special people in the Freeman. Witnessed it first hand several times with my son when he was in there.

 

[John Wick]

minimum ticket price at Fulham today.... £160

 

[Gordon Armstrong]

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[Gordon Armstrong]

Sometimes you just get what you deserve

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These people should be banned from owning animals. Who would get a friend to hit their dog so that they can film it. Pricks !

 

[rooch 3]

Sometimes you just get what you deserve

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These people should be banned from owning animals. Who would get a friend to hit their dog so that they can film it. Pricks !

Love the result though!

 

[samwise_new]

Sometimes you just get what you deserve

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These people should be banned from owning animals. Who would get a friend to hit their dog so that they can film it. Pricks !

the way he is trying to pull the dog away while it had a good grip, shows he should never be 'in charge' of anything bigger than a hamster...pleased to see both got a bite.