Ti Is mate don't bother. It just Doesn't know if it's a black lives matter movie or a time travel movie or a family movie. Its all of that and a mess
About to go to bed last night and just had a flick around a few channels and Goodfellas had just started on ITV4 so ended up watching it again, brilliant film 9/10
I suspect you've been dealt with by one of the overseas CS operations. They were a constant pain for us. It's not their fault. One of my team went over to Mumbai to do some training and came back with horror stories of them having 45 seconds to get somebody off the phone or they got another call patched to them. When I started in 2012 we had 15 minutes before a manager would even ask if we needed any help. They cut that to 7 minutes while I was there but it still wasn't an issue as long as you had a reason. Some things take longer to sort out. I used to do online chat, too, and we started with two concurrent chats but they cut that to one for better service. A lot of the issues we had to deal with in HMD were created by a CSA overseas doing the wrong thing. They also take on a lot of temporary staff in Q4 (Oct-Jan) so you should expect more possible issues then. To be fair to them, Amazon have a high recruitment bar and don't just take anybody, even as temps. They like oddballs and bigmouths, who'll question the system, hence me getting taken on full-time. They've probably tightened a few things up since I left. They're always looking for constant improvement - we were seen as the best people to suggest improvements, because we were the ones speaking to the customer. But if they can save a penny, they will; they moved a button on our software, because it cut mouse movement by a fraction of a second, and across hundreds of computers in a year, it's a saving. I know from an old colleague that they started cracking down on the empty box scammers. They were the biggest frustration for us, way above angry customers, who we knew we could calm down with good service - the most common calls were from people who forgot to turn off the auto-renew in their Prime trial, so they got charged. We'd just refund them and they'd be quite happy. We knew what the scammers were up to - always consoles or phones - but we just had to refund them and flag it. I understand Amazon are doing more to get the police involved in fraud investigations now. I've noticed how many companies have copied Amazon, so they were doing something right. We were regularly voted #1 for customer service, above the likes of John Lewis and M&S, who have always had a great reputation. We just weren't paid according to being #1, although I heard they increased the wages quite a lot all of a sudden. No doubt the stories of their tiny tax bill helped. Amazon Prime One Day delivery counts from time of shipping, not time of order. Sometimes they'll ship from a warehouse further away, because they're out of stock in your closest one and they want to get it out asap. That could mean a delay if it's shipping from the continent. And of course if they're shipping with another courier, not their own, it's more likely to be the courier who delayed or lost your parcel. Don't blame the CSA! It's still Amazon who have responsibility for it and they're the ones who have to refund you and claim it back from the courier. Amazon started Amazon Logistics to try to improve the courier service and it was easier for us to have a team on site, who we could get quicker solutions from rather than having to deal with another courier's lousy customer service. TL;DR: It's better to call or chat than email. The email queue can sit for a while and get a big backlog if they're inundated with a lot of calls and chats, so it's easier for them to get overlooked or rushed through. And hit that NO button in their email if you don't get what you expected. The HMD team are the best people to deal with any issue. BTW, I broke the site record for positive customer responses, which is how they measure CSA performance. I say broke the record; I smashed it out of the park. The CSA wants that Yes response from you. They call getting all Yes responses donuts, as in 0% No. So if they sort your problem, do them a favour and hit Yes.
My dodgy BS mate loaded my new fire stick with everything under the sun on Sunday. Hard to get the hang of navigating it, but the quality great. Chernobyl buffered a bit, but he told me just to use another of the links you get. ****ing love it. You can even talk to the remote.
