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A couple of years back I had a passenger who was booked for City Airport from EC4, we'd just arrived at City Airport when he was going through his papers and found he was supposed to be flying from Heathrow! He then asked me to head for Heathrow but due to a major smash-up on the Marylebone Rd/BakerSt junction after we'd already diverted to the Ring Road because of an accident that gridlocked the area around the Tower of London he gave up and I dropped him off at Euston Square Station so he could go on to Paddington and the Heathrow Express.
I was heading home and had reached Camberwell when I got a phone call to say he'd left his passport in the back of my car and could I return to meet him at Paddington as the Heathrow Express was suspended because of a signal failure. I eventually reunited him with his passport an hour later and then took him to a hotel at Heathrow as he couldn't get another flight that late in the evening. A very costly day for someone in such a highly paid profession, his cab bill alone was almost £200...