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Mrs. BLUE_MOUNTAINS_BEAR said:
Done this and the problem remains. Also I cannot find going back a few pages, the 'FILEYseadog' topic 'Meanwhile in FILEY seadogs world'. He posted on there last Saturday(23rd). Did the problem cause topics to be lost?
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Sorry to hear that. I've reached the limit of what I know about it, so I'll flag it with the supermods. <ok>
 
@Mrs. BLUE_MOUNTAINS_BEAR the supermod has had a look and I've copied their reply below. I appreciate you can't do the 1st as you don'the know your password.

"I'm suspecting they haven't cleared their device properly and there is a way to test this, assuming they remember their not606 login details.

They need to go incognito, then sign-in - this will hopefully demonstrate to the user that there device has not been cleared.

My first guess would be what i have experienced with other users, that they clear their cookies butthey don't actually clear their cached, devices will not always have this checked and you will need to manually tick it.
 
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DMD said:
@Mrs. BLUE_MOUNTAINS_BEAR the supermod has had a look and I've copied their reply below. I appreciate you can't do the 1st as you don't know your password.

"I'm suspecting they haven't cleared their device properly and there is a way to test this, assuming they remember their not606 login details.

They need to go incognito, then sign-in - this will hopefully demonstrate to the user that there device has not been cleared.

My first guess would be what i have experienced with other users, that they clear their cookies butthey don't actually clear their cached, devices will not always have this checked and you will need to manually tick it.
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Thanks for that. I did not do the first part but I cleared all cookies and cache for the third time. I then noted that the email address I was entering on finished...hull-city41/?order= post date. When I removed everything after the slash finishing with.. hull-city41/ it appeared everything went back to normal.
 
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