Yes it was me. No i have had no reply so far. I'm disgusted as a customer to be treated in this derisory way mind. They make it very difficult to contact them. They have no Email address. You actually have to write, WRITE i tell you and post the thing. Deliberately discouraging you from complaining. As do most other institutions unless they are asking for money.
Gosh, scandalous expecting you to put pen to paper in this day and age. Off topic but I was having a blood test taken at a hospital in South Tyneside yesterday and a guy in the chair opposite was having a blood test so he could return to his job in Khazakstan. How bizarre eh! He said the temperatures are round about -34.