This is something that has confused me, not the car, octopus energy I mean. Keep hearing good things about them but from my experience,they have been absolute dog ****. Lost records of calls,after several made, cliam they haven't received email documents sent (sat in my sent outbox) and call handlers that gave the impression they had one eye on the telly while half arsed listening to the conversation. I've strayed off topic there but my first impression of them are absolute rubbish. Seems its either exceptional service or utter ****e.