Does anybody have a solution for me?

[invermeremike]

I recently posted my problems with Robins TV and now it appears to have turned nasty. After I sent a couple of e-mails I received one back from customer services telling me that I had created a huge issue by replying to their correspondence and had upset the whole campaign by opening up other customers accounts. How on earth was I supposed to know that by the simple courtesy of sending a thank-you I could possibly create problems?

The last 2 e-mails from myself have been blocked and now I have no way of contacting them to resolve the continual issue with failure to get the Robins TV after successfully logging in to the Bristol City website. It tells me I have insufficient privileges to open up Robins TV and that's where it ends. Why on earth would I be black listed because of an e-mail, which although a little sarcastic, could not even be classed as remotely offensive without an acceptable answer, other than an unknown link, to see what is their issue?

To sum it up I am now without the ability to watch any matches which I have to conclude is a deliberate attempt by them to keep me out of a site for which I have paid an annual subscription.

Is there anyone on this site that connections to Ashton Gate who could possibly help? This situation has left me completely baffled and very upset because I try my best to support my team from afar but seem to have run afoul of some person or another and become the monster from the wilds of Canada that needs to be eliminated. Absolutely shocking and there is no emoji this time to sum up my feelings.

 

[Red Alert]

Bristol City supporters club and trust may have a word for you.

https://www.bristolcitysupporters.org/

 

[smhbcfc]

I found this on the website - might be worth a try?

Supporter Liaison Officer
Call: 0117 963 0700
E-mail: [email protected]
Twitter: @BristolCitySLO

 

[invermeremike]

Thanks for your info guys and I will try and contact someone but phoning is problematic due to the 8 hour time difference. I think I am being targeted because of my reply to one of their e-mails which apparently put their system in to disarray because I sent an auto reply which caused the issue that opened up subscribers e-mail addresses for all to view. I was totally unaware that by doing that it would create an issue that would lead to my sanction.

As an update my e-mail to the SLO has not been blocked, so thank you smhbcfc and I will wait to see if I get a response.

 

[bcfcredandwhite]

I think the way BCFC has ‘dealt with’ your issue is disgraceful Mike.
It’s the type of customer ‘service’ I would expect from a utility company, bank or government agency who can bully their captive customers with very little recompense, rather than a fan trying to get the service he paid for.

 

[invermeremike]

Thanks to smhbcfc because he gave me another possible contact that has actually helped me find a solution. Jerry Tocknell (Supporter Liaison Officer) has given me a link directly to the streaming company who handle issues like mine and are the people who will give refunds where necessary and handle any streaming issues. Should any of you need help solving Robins TV problems like myself then whatever you do don't contact Bristol City Supporter Services where all my previous attempts at resolution fell on deaf and rude ears.

Thanks again for the contact smhbcfc.

P.S. Update: I had a reply from the streaming company within seconds and apparently I might have to access Robins TV through another link rather than through Robins TV, but I will get further info on that a little later. Finally someone other than BCFC will help resolve the problem.

Hurrah, hurrah. Problem solved within 60 seconds.

 

[smhbcfc]

No worries. Just glad they sorted you out

 

[wizered]

No worries. Just glad they sorted you out

Well done you Simon, you resolved it, top man..

 

[Angelicnumber16]

What a way to treat your customers !!