i'll clap for the NHS when they show proper contrition and more importantly show they have learnt from scandal after scandal all of which have the same factors of ignoring warnings and then cover ups of what actually happened .
I have some empathy with this statement. I very much value the NHS but I've had two major incidents with loved ones needing treatment for critical conditions and both times I've had to fight consultants and nurses all the way to look after the best interests of my loved ones.
At the end of the day you deal with individuals as in every profession, some are good, some are bad, and some have been ground down so much they border on the incompetent or are institutionalised to loss of life that it becomes a statistic for them.
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