Coral online......any problems?

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mick the jolly sailor

mick the jolly sailor

Well-Known Member
Jun 24, 2011
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I placed a bet with Coral online on Friday evening.
£20 win double : Tilly Trotter. 5.30 Dundalk and Lugano 5.40 Newcastle.
The odds taken ( from the "Better win only odds" column) were 5.1 and 4.3.
The odds returned at S.P. were 6.0 and 4.5.
Coral returned me £438.60 which is correct at the odds taken when the bet was struck.
Coral advertise they pay BOG, so in my opinion the returns should have been £540.
I contacted customer services via there "chat" link and "discussed" the matter with a bloke who can only be described as the Richie Persad of the customer services world.....clueless!
After about 30 minutes of "discussion" he told me would refer the matter to a senior team who would look into it and they would get back to me within 72 hours!
I've looked through Corals terms and conditions and can't see anywhere that by taking a price in the "better win odds only" market it would disqualify me from the BOG offer.

Just wondering what you guys think on this matter.
 
mick the jolly sailor said:
I placed a bet with Coral online on Friday evening.
£20 win double : Tilly Trotter. 5.30 Dundalk and Lugano 5.40 Newcastle.
The odds taken ( from the "Better win only odds" column) were 5.1 and 4.3.
The odds returned at S.P. were 6.0 and 4.5.
Coral returned me £438.60 which is correct at the odds taken when the bet was struck.
Coral advertise they pay BOG, so in my opinion the returns should have been £540.
I contacted customer services via there "chat" link and "discussed" the matter with a bloke who can only be described as the Richie Persad of the customer services world.....clueless!
After about 30 minutes of "discussion" he told me would refer the matter to a senior team who would look into it and they would get back to me within 72 hours!
I've looked through Corals terms and conditions and can't see anywhere that by taking a price in the "better win odds only" market it would disqualify me from the BOG offer.

Just wondering what you guys think on this matter.
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Point 1 at the bottom.

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Cheers Robbie. I missed that when reading T&C!
I wouldn't mind, but they are usually pretty grim on early prices, so even with the enhanced odds they are usually behind industry prices.
Bit of a con in my opinion, but happy with the result anyway!!
 
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