Collective and Ticketing Meetings

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Becs said:
Two meetings coming up in May

1) A meeting with the interim CEO about recent ticketing issues

2) The regular collective meeting

Please leave feedback in this thread for me to collate and send over to RAWA.
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There'll be some serious time spent on this Becs.
 
Becs said:
Two meetings coming up in May

1) A meeting with the interim CEO about recent ticketing issues

2) The regular collective meeting

Please leave feedback in this thread for me to collate and send over to RAWA.
Click to expand...

My biggest issue is unable to login to my account to be able to purchase anything. Actually no its not, my biggest issue is not being able to speak to a human to resolve problems.
I remember the old days when id ring up and buy tickets over the phone and theyd be sent out a few days later. The excitement of them arriving, opening them and holding them is a distant memory now, and one id love to have back. My lads used to love it aswell when i gave them their tickets to keep as souvenirs after the game.

The world is progressively changing for the worst, life was so much better when doing basic things was simple.
 
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Teessidemackem said:
My biggest issue is unable to login to my account to be able to purchase anything. Actually no its not, my biggest issue is not being able to speak to a human to resolve problems.
I remember the old days when id ring up and buy tickets over the phone and theyd be sent out a few days later. The excitement of opening them and holding them is a distant memory now, and one id love to have back. My lads used to live it aswell when i gave them their tickets to keep as souvenirs
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Yep,you are not alone mate....it's ****ing terrible!
 
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Arlyman said:
Please ask them to get rid of the feeling that everything is being done to make things easier for them and not the fans.
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Exactly.

I’ve had a recent heated discussion, with the ticket office, during which I asked them if they’re aware this is all becoming an ‘Us & Them’ situation …

… how much would it actually cost for two people to answer questions on phones?

The answer is ‘too much’ because they don’t know the answers.

During my conversation I asked if I could return a Wolves ticket. They said ‘yes’ so I asked how to do that. After checking they said that, in fact, I couldn’t.

This is a PL club and the ticket office know less than the supporters.
 
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Smug in Boots said:
Exactly.

I’ve had a recent heated discussion, with the ticket office, during which I asked them if they’re aware this is all becoming an ‘Us & Them’ situation …

… how much would it actually cost for two people to answer questions on phones?

The answer is ‘too much’ because they don’t know the answers.

During my conversation I asked if I could return a Wolves ticket. They said ‘yes’ so I asked how to do that. After checking they said that, in fact, I couldn’t.

This is a PL club and the ticket office know less than the supporters.
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It's bad. Its like they have people in there that have no idea about, or at least no priority on customer service. Back at Roker I once saw a fan being literally shouted at by the ticket counter people. Things seemed to improve in the Quinn era, but now we seem to be returning to form.

I could be wrong, but weren't the lines shut down as a 3rd division cost saving thing, or was it before then? Seems like the cost of a couple of staff to answer phones would be within budget now. Not necessarily for sales, but for questions and issues.

Edit: That 76 yards story is horrific. That could easily have been handled quietly as a one off without going to 'this is our policy' and we 'Have to be fair to everyone '. Well you managed to be not fair to that fan and his family didn't you? Utter morons.
 
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