I did a brief spell as an internet tech support advisor in the 90s, and once told a frequent caller the following advice:
Unplug your PC and disconnect all the cables.
Straighten out all the cables to get the kinks out of them
Connect everything back up and reboot.
Your connection ought to be much faster now.
This advice was given on the basis that computers communicate in binary which consist of 1s and 0s, and that after a sustained amount of time, a load of 1s can get stuck in the cable bends like a log jam and need to be cleared from time to time.
Surprisingly, the lady's internet speed did actually increase and she vowed to continue with this ' maintenance'
It just goes to show that no matter how basic your computer/technical knowledge is, there will always be people out there with even worse skills so don't worry too much.
I do try and give proper advice these days though as even I felt a bit guilty about that one
Well I've heard most IT support stories over the years but that's a new one on me.
