Unsung Hero

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Cottager58

Cottager58

Well-Known Member
May 2, 2011
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Something I meant to mention after going to the U21 game against Chelsea was how friendly all the staff at the Club had been (bear in mind it was a miserable, pouring wet evening). It caused me to reflect how, on normal match days all the stewards have a smile and we we have been greeted on the way down to our seats with a cheery "hello, hope you enjoy the game". Don't know if it's a follow on from the 'Olympic Experience' but, anyway, I thought this little bit of news (and credit for the Club) was worth a mention.

Fulham are one of four clubs to recently have won an award for customer care. The title of "Unsung Hero" went to Tom Guthrie, the Club's Supporter Liaison Officer. The only place I could find any details about this was on the Liverpool FC site (nothing on ours or the Premier League site) so here is an extract -

VisitFootball, a joint venture between the Premier League and the national tourism board VisitEngland, has been assessing the care that customers receive at football grounds since August 2010 and for the first time has handed out awards, with this year's beneficiaries being Arsenal, Manchester City, Liverpool and Fulham.

A panel of industry experts from the tourism, football and customer service industries voted Arsenal the VisitFootball Club of the Year for their "simply outstanding service". City received the Best Fan Innovation for their City Square and Family Stand projects, while Liverpool's stewards won the club the Warmest Welcome award. The fourth award, Unsung Hero, went to Fulham's Supporter Liaison Officer Tommy Guthrie for his detailed dedication to supporters.
Click to expand...
 
People over at the unofficial CC are not pleased, as they judge him responsible (fairly or unfairly, you choose...) for the abrupt closure of the old Cottage Corner forum.

Well done to Mr. Guthrie though.
 
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