What if the game gets moved and you can’t make it , can we get a refund ?
From the EFL terms & conditions see 6.2 & 6.4ii - if unable to make rearranged fixture - refunds will be allowed
6 Changes to Dates, Refunds & Exchanges
6.1 No guarantees can be given by the EFL that the Match will take place at a particular time or on a particular date. The EFL reserves the right to reschedule any Match without notice and without any liability whatsoever.
6.2 In the event of the postponement of a Match before you have entered the Ground and before kick-off, the Ticket will be valid for the rearranged playing of the Match.
6.3 Where a Match is postponed after you have entered the Ground, but before the Match has kicked-off, entry to the Ground or any substitute Ground for the re-arranged Match shall only be permitted on presentation of the ticket and subject to compliance with any other requirements announced by the EFL at the time. In the event of the abandonment of a Match after kick-off you will be entitled to either (i) a sixty per cent (60%) refund where abandonment occurs before the start of the second half of the Match or (ii) a forty per cent (40%) refund where abandonment occurs after the start of the second half of the Match but before the final whistle. In these circumstances you would need to purchase a new Ticket if the Match was rearranged.
6.4 In the event that the EFL holds the Match ‘behind closed doors’ or the postponed or abandoned Match is: (i) not re-arranged; or (ii) the Ticket holder is unable to attend the rearranged Match, the Ticket holder will be entitled to a refund of the face value of the Ticket (including any booking fee or related transaction charge and any postage costs). The procedure for obtaining such a refund shall be announced by the EFL and/or the applicable Club(s).
6.5 In the event that (i) the Ground reduces the intended capacity of the stadium after the date that Tickets were on sale, and/or (ii) your Club is no longer participating in the Match for any reason, the EFL and Club reserve the right to cancel your Ticket and provide a full refund of the Ticket price paid (including any booking fee or related transaction charge and any postage costs) and without any further liability to you.
6.6 In the event that a Match is moved to an alternative Ground from the Ground which was originally designated to host the Match at the time of purchasing the Ticket, and the Ticket holder is unable to attend at the alternative Ground, the Ticket holder will be entitled to a refund of the face value of the Ticket (including any booking fee or related transaction charge and any postage costs).
6.7 Where circumstances arise in which there may be an entitlement to apply for a refund in relation to an affected Match, the EFL or Club will publish a procedure for applying for the refund. Any refunds must be applied for within 28 days of the EFL or Club publishing the procedure for the affected Match.
6.8
This clause 6 sets out your sole entitlement in relation to the applicable circumstances set out. The EFL, Clubs and Ground owner will have no further liability whatsoever, including (but not limited to) any connected loss or damage, (for example, loss of enjoyment or accommodation or travel costs). No liability will be accepted for business losses
