Think you'll find they changed their mind pretty quickly as soon as they realised what a **** up it was. It was made very clear their would be no refunds at all for season card holders if they renewed and weren't allowed to go and they would just be given a match stream instead, which equated to around double and for some even more the cost of buying them match by match without showing any loyalty to the most loyal fans at all. No miscommunication happened, the plan was as was stated but they shat their pants at the volume of fans cancelling renewals and changed their minds sharpish but it was too late