Some folk are pretty good. Bought an airfryer off Amazon. After 11 months there was a crack in the glass in the front door. Rang the firm which supplied it in Scotland. Very helpful lad said they had some problems with the doors on that model and he would send another. 3 days later and it duly arrived. Same thing happened a few months later. He said that they had now rectified the problem on later models but as returning it and doing the paperwork was a bind would I accept a refund and keep it so I could use the refund for the new model. Quite happily did so. Gave the old one to my lad whom doesn't use it as much as me and a year later he is using it without the front glass deteriorating any further, which is quite possible. Great service. Which pays off as I recommended them to a couple of other people who then bought items off the same company.