I had an interesting experience with BT a couple of weeks ago, when I got sick of the constant hike of bills as a reward for loyalty. They offered to reduce the price but not by much, but one of the things they proactively raised as a hook was ‘all our call centres are in the UK’. In terms of service it really doesn’t matter to me where the call centre is as long as they pick up the phone and can solve my problem. My preference would be for a UK centre, but just for economic reasons for the country. But the poor girl I was talking to, obviously reading the clumsy script, gave me the opportunity to ask if she was implying I didn’t want to talk to foreigners, which was fun.....
Anyway, straying off topic. I really liked Utrecht, much more than Amsterdam. Great chips.
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