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Ticket Booking Fees

Discussion in 'Swansea City' started by PGFWhite, Jan 8, 2018.

  1. PGFWhite

    PGFWhite Well-Known Member

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    "NEW BOOKING FEES
    Swans fans are informed that new ticket office booking fees are now in operation. These changes are largely due to new Government legislation being introduced around credit card fees.

    Those purchasing tickets via phone or in person at the ticket office will now be charged a booking fee of £2.50 per ticket.


    Purchases made via the internet, which equates to 83 per cent of sales, will be charged at £1.60 per ticket. Previous charges amounted to £3 per transaction.

    The premium rate telephone number, which cost between 7p and 13p per minute, is being removed."


    Does anyone know what the new legislation is regarding credit card fees?
    Why should you be penalised if you use a debit card or pay cash?
     
    #1
  2. Matthew Bound Still Lurks

    Matthew Bound Still Lurks Well-Known Member

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    Not only that but whereas before you could buy say 3 or four tickets it was the same price now it's per ticket. scamming bastards
     
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  3. Taffvalerowdy

    Taffvalerowdy Well-Known Member

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    Some retailers charge a processing fee if payment is made via credit card. It's a nice little earner.

    That will be outlawed.
     
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  4. PGFWhite

    PGFWhite Well-Known Member

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    Was there a booking fee before if you paid at the ticket office? Otherwise the fee changes are as follows:

    Old System (online)
    4 Tickets x £15 = £60 + £3 booking fee = £63
    New System (online)
    4 Tickets x £15 = £60 + £1.60 booking fee per ticket = £66.40

    Old System (in person at the ticket office)
    4 Tickets x £15 = £60
    New System (via phone or in person at the ticket office)
    4 Tickets x £15 = £60 + £2.50 booking fee per ticket = £70
     
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  5. Matthew Bound Still Lurks

    Matthew Bound Still Lurks Well-Known Member

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    As I said scamming bastards
     
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  6. Taffvalerowdy

    Taffvalerowdy Well-Known Member

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    Well the Yanks will own SSMC 100% - so will retain all these additional fees, for football, rugby and concerts
     
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  7. PGFWhite

    PGFWhite Well-Known Member

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    But the swans will be charging the fee even if you pay by debit card or cash as far as I can see!
     
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  8. When Swans are flying

    When Swans are flying Well-Known Member

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    Disgusting how you will get charged for using cash in the booking office. What’s the point of ‘advertising’ it at it’s supposed face value cost..
     
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  9. Taffvalerowdy

    Taffvalerowdy Well-Known Member

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    Yep - and the lower cost for online is to try and 'encourage' people to use that medium, and therefore minimise 'human handling'. That way they can reduce staff numbers, hence their admin costs
     
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  10. When Swans are flying

    When Swans are flying Well-Known Member

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    Doing their best to encourage fans to keep coming back.

    NOT..
     
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  11. Bob the slob

    Bob the slob Well-Known Member

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    The only new laws coming into being are the ones making it illegal to charge for using credit or debit card.
    In most cases the banks will continue recoup these fees either by charging more for inclusive services (e.g. £250 a year to get 'free' banking, reduced insurance etc) or will start charging customers for one off payments (as was the case past) and may possibly lead to the end of 'fee banking' altogether.
    Ticket outlets may charge what they like for providing the service of brokering ticket sales as long as they advertise the charge clearly before you agree to the purchase.
    As ticketmaster brokers ticket sales so it is they who will be making the profit from booking charges.
    £1.60 booking fee per ticket irrespective of price is pretty good imo & less than the Liberty used to charge.
    But, if you are buying several tickets in one go I can see you'd be pissed off with the changes.


    (Concert tickets fees are around £12 - £18 per ticket)
     
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  12. swanseaandproud

    swanseaandproud Well-Known Member

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    Mugs game.....<ok>
     
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  13. Mono

    Mono Well-Known Member

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    Having worked in the concert industry for a number of years, I have an insight into booking fees:
    A venue sells tickets for a particular event. The money from the ticket sale goes to the promoter, whereas the booking fee goes to the venue. In essence, the box office is providing a service in selling the tickets and there are costs involved in providing that service - staff, equipment etc It's kind of like a service charge. That's how it's tried to be justified anyway.
    Of course this is bullshit because anywhere else you buy something you don't get an extra charge : you don't go into Tesco to buy something and get charged an extra fee to cover the cost of providing the shop and staff to sell you the item, as it's already factored into the price.

    Who actually provide the box office and it's staff ?
    I ask this because in a concert environment, the venue and it's owners provide the staff, whilst the venue itself is hired out by the promoter. So there's money going to the promoter in the ticket fee, and to the venue in the booking fee. In the football the box office and the Swans could be one and the same, so I don't see why the booking fee can't be buried in the ticket price. It wouldn't save the fans any money, but rage would slightly reduce as there wouldn't be any more booking fee visible. However, if the box office is part of a separate company, that's why we see a booking fee......
     
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  14. 55282

    55282 Well-Known Member

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  15. 55282

    55282 Well-Known Member

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  16. trundles left foot

    trundles left foot Well-Known Member

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    It is just another way for these robing yank scum bastards to get more money out of Swans fans. The sooner they **** off the better, as I have said many times until they have gone I will not spend one penny at the club and put my hard earn cash in these conning ****ers pockets. the sooner fans vote with their feet and stop going and buying merchandise the sooner they will **** off and the sooner we will get our club back.
     
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  17. Taffvalerowdy

    Taffvalerowdy Well-Known Member

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    The booking fees are charged by, and retained by, SSMC - which the Yanks will soon own 100%.
     
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  18. Bob the slob

    Bob the slob Well-Known Member

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    The only additional cost of a ticket is the booking fee.
    All bookings are managed by Ticketmaster, even the ones through the box office.
    Therefore all club costs are included in the initial advertised price of the ticket.

    Prior to the new law it was usual to pay a booking fee and additional cost if using a credit card (most places accepted debit payment as 'free' because banks hid their fees in other ways).
    The only way the club can make any money from booking fees now is if there is payback from the broker. This doesn't happen.

    Concert tickets are more complicated as many venues are franchised or owned by a company or group. At the lower end a price is agreed with the acts' management and tickets are sold at the same rates across the country. In the rare venues where tickets are issued from in-house box office some ticket brokers hoover up spares / set number set aside for them and sell on at a minimum profit; but they may also apply a market premium or reduction depending on the sales. They have even been known to sell on to less reputable 'outlets' to get something back where sales have bombed.

    Different venue ownership will lead to some price variation as the promoter picks up their costs. it is also likely that, depending on the act, grants will be paid to cover unsold seats or a sponsor will cover all costs and recoup through their advertising budgets or offset costs by selling on advertising, merchandise and eating/drinking outlets.

    Many venues cover costs through add on sales such as cloakrooms, drinks and snacks.
    Now we have a greater stake in the Liberty we will start gaining an income from match day sales.
     
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  19. Bob the slob

    Bob the slob Well-Known Member

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    If that is the case they are paying Ticketmaster which isn't cheap.
    The rule changes were introduced to prevent profiteering but there are still costs involved. Booking fees, I have been informed, must be shown as a separate cost because different means of accessing, printing and delivery are applied.
    I honestly believe attacking the Yanks on this is not on.
    Some will pay more, I will save around 90p per transaction. Not something that would happen if it were all down to profiteering.
    Slag of the Yanks by all means but for this. I don't think so.
     
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  20. 55282

    55282 Well-Known Member

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    FFS......

    Check out @skin_jones’s Tweet:
     
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