I had to reprint this one from OTIB it says it all, why doesn't somebody talk to us.....? ' THERE ARE NO WORDS TO DESCRIBE HOW ******** INEPT THIS CLUB IS. What moron is in charge of pay-on-the-day ticketing arrangements? If they wanted to dream up the most customer unfriendly arrangements they couldn't do better - 1) let's make them queue a couple of hundred deep at 5 booths (with away fans!) to buy a ticket 2) lets take a couple of minutes to print off each ticket 3) then, let's really wind them up by giving them a choice of 30 odd open turnstiles with people standing around with nothing to do 4) let's then have loads of stewards and 'I'm here to help' people clueless as to what to do with 1,000 odd people stuck outside an event 25 minutes after its started. Apparently, to quote a steward, 'they were surprised at how many POTD customers turned up'. Even if you could forgive this massive cock up - where the ******* hell was the contingency plan. You have around 1500 people queuing outside with 15 minutes to go before KO in the knowledge you'll get 100 in at KO time. What do you do City?... ABSOLUTELY F...ALL. You've got turnstiles, turnstile operators, people with cash.... you brainless *****s! In 50 years of following City home and away and attending other major sporting events I have never known such a level of incompetence and utter contempt towards paying customers. I travelled up 2 hours for Devon the guy in front of me across from Hull with 2 kids .. thank you City for totally ******** any residue of support for my Club. Never again will I attend AG on a POTD basis.... Any spontaneous 'let's go to AG' is out for me, as I'm sure it will be for many hundreds of other fans. Cr@p, absolute cr@p. One exception to the total contempt demonstrated to fans was a young steward, who at my suggestion actually went to the shop 10 mins after KO and asked them to sell tickets. The fact he didn't come out to tell us they had agreed and it still took them 5 minutes per customer to print off the tickets is neither here nor there and least he DID SOMETHING! The minimum I expect is a full apology, an explanation of why it happened and details of a plan that is agreed by us fans as being a good solution. But hey, it seems we're just fodder to be treated like *****. Remember City, one mistake (Reading) is a 'learning experience', two mistakes (Reading & Bradford) is total and utter incompetence. One final thing. What was our Fans Liaison Officer doing on the pitch at half time? He should have been in the boardroom with the person responsible for ticketing arrangements demanding he goes out on the pitch to personally apologise to all City and Bradford fans who were caught up in the farce. If the Liaison Officer didn't know what was going on outside the ground at 3:25pm then he should have done. '
