shocking service

Discussion in 'Bristol City' started by Red Robin, Oct 26, 2016.

  1. Red Robin

    Red Robin Well-Known Member

    Joined:
    Jan 25, 2011
    Messages:
    10,145
    Likes Received:
    626
    tried to order my free rugby tickets for the sharks on Sunday,as per a automated text message.

    Gets to the checkout and it wishes to charge me.

    There is no link anywhere to claim them,so i thought i would email bristol sport-automated response we will get back to you within three days as below.

    Dear Supporter,


    Thank you for emailing Bristol Sport. We are experiencing high volumes of enquirers but we will aim to respond to your query within 3 business days


    Kind regards,


    Bristol Sport

    Bristol Sport Ltd. is a company registered in England and Wales. Registered number: 07881103. Registered office: Ashton Gate Stadium, BS3 2EJ, UK. This message is private and confidential. If you have received this message in error, please notify us and remove it from your system. Bristol Sport may monitor email traffic data and also the content of email for the purposes of security and staff training. Bristol Sport Ltd. is a company registered in England and Wales. Registered number: 07881103. Registered office: Ashton Gate Stadium, BS3 2EJ, UK. This message is private and confidential. If you have received this message in error, please notify us and remove it from your system. Bristol Sport may monitor email traffic data and also the content of email for the purposes of security and staff training.
     
    #1
  2. smhbcfc

    smhbcfc Well-Known Member

    Joined:
    Jan 26, 2011
    Messages:
    15,163
    Likes Received:
    9,811
    I would phone them if I were you

    I've done that twice this season (Hul cup ticket and Blackburn season ticket offer) and found the staff really helpful - got through straightaway as well
     
    #2
  3. Red Robin

    Red Robin Well-Known Member

    Joined:
    Jan 25, 2011
    Messages:
    10,145
    Likes Received:
    626

    Hi ****


    If you are logged in and select the price type as BCFC comp it will set the price to zero.


    Kind regards,

    Will Mullins

    Supporter Services


    T: 01179630629

    E: [email protected]

    W: www.bristol-sport.co.uk

    Blimey nobody would now you had to do this,but it works,free tickets at £32.00 a pop not bad ehhh :1980_boogie_down::1980_boogie_down::1980_boogie_down:
     
    #3
  4. Tom_BCFC

    Tom_BCFC Billy Bibbit
    Forum Moderator

    Joined:
    Jan 24, 2011
    Messages:
    8,656
    Likes Received:
    4,378
    Should always phone them up, really helpful, I did with the £10 offer for Saturday, it literally took 2 minutes on the phone, I've not got the Rugby tickets yet but might get them later, I really hope they win Sunday
     
    #4
    Red Robin likes this.
  5. Loathsneyd

    Loathsneyd Well-Known Member

    Joined:
    May 27, 2014
    Messages:
    2,382
    Likes Received:
    571
    So not a shocking service after all?
     
    #5
  6. Red Robin

    Red Robin Well-Known Member

    Joined:
    Jan 25, 2011
    Messages:
    10,145
    Likes Received:
    626
    They could put the details on the site in the first place,would make life so much easier.:1980_boogie_down::1980_boogie_down:
     
    #6
  7. Red Alert

    Red Alert Well-Known Member

    Joined:
    Jul 14, 2012
    Messages:
    1,123
    Likes Received:
    124
    Know a man with a disability who went down the ground to buy tickets for the rugby and was told he could not buy them In person till matchday and had to do it on line. that's ****.
     
    #7
  8. Red Robin

    Red Robin Well-Known Member

    Joined:
    Jan 25, 2011
    Messages:
    10,145
    Likes Received:
    626
    It really does make you wonder where the customer service is.

    Without customers,you have no business,quite simple treat customers fairly.
     
    #8

Share This Page