Now that we have a pause I would like to warn you of a crap service you may be going to use. I bought a book on eBay a month ago. 15th October. After a week it had not arrived so I contacted the seller who sent a tracking number (Evri) which showed that the item was delayed at their hub. After another week it was still there but then the tracking suddenly changed to ‘Delivered’ on the 16th. The tracking had all changed and it said it was collected, at the hub, delayed, in transit and delivered all on the 16th. All in one day from the other end of the Country. It was never delivered. I was at home when they said it was delivered. I have cameras on the front door. Nobody came. The package was obviously lost by Evri or stolen while they had it. They simply put delivered on the tracking and that was that. I started proceedings with eBay for a refund. It was only £6.99 but it’s not really the money. EBay said I would get a refund but I had to get a letter from Evri to say the parcel was not delivered. They gave me a phone number and an on line address. Both these did not work as I don’t have the information they wanted (parcel identification number) and the call/enquiry could not get past that. It’s actually the seller who has to pursue this as he has this info but he says it’s been delivered. EBay have just refused my rebate saying the parcel has been delivered. The seller says the parcel has been delivered and doesn’t want anything more to do with this. Evri say it was delivered. It was NOT delivered. I’ve checked all over outside, even the garage roof and all the bins but I know for a fact it has not been delivered. Evri actually have it now listed as being handled by parcel2go for Evri but the tracking details are the same. Again, it’s not the money, it’s knowing I’ve been conned. So then. My advice to you is to avoid Evri at all cost. I googled reviews of Evri and they have loads of form for marking stuff as delivered when it has not been delivered and now, EBay will believe them to get out of a refund. This time it was a very low cost item but if you buy something expensive then my advice is to use a reliable Courier and tell the sender not to use Evri.
My wife has Evri/ Hermes at our door at least twice a week, we've never lost a parcel and in fact were on first name terms with our delivery lad and his fiance who fills in when he's off. We even Give him a Christmas envelope with a few quid in cos he's so good. Mind we live in a village and he's in our road nearly every day of the week. There's always two sides to a story.
Possibly the worst company I have had the displeasure of dealing with. Incompetent is an understatement.
Think they are terrible over Christmas. I had similar last year with my little lads trainers for christmas wasnoit for delivery then delivery failed cause the parcel went missing (not sure how it goes missing in the delivery drivers car? Then it a replacement was sent which went missing also. Luckily it was JD and they gave a full refund, but it didn't say delivered like yours did. Then about 3 weeks later they were delivered. If you Google them there is news articles about packaged being dumped as they can't keep up with the workload.
I done a bit work for them from a driving agency not doing deliveries but picking cages up from different hubs from other parts of country to the north east. Incredible how these cages are loaded by the warehouse staff, picked of the conveyor and then launched across the rooms into the cages. The amount of packages missing the cage and being left on the ground is the reason parcels go missing and broken.
I've heard similar. Evri have a bad name. Stuff is bound to go missing now and then due to the colossal traffic, but they just don't own up when they cock up.
Surprised they still exist. A year ago people were posting pictures of the thousands of parcels on the ground outside the depot near me. People going down there , staff had no idea/ system of where anything might be - someone even started wading through the piles on the off chance of coming across his. Early in year someone who lives 4 miles away knocked on my door to see if I had his parcel ( they had in a cock up applied my postcode) ( they said had been delivered to me). I didn’t have it but kept the guys phone number. It was delivered to me unexpectedly 3 months later .
And when things do go wrong you have the "pleasure" of trying to explain the problem to an AI chatbot that just takes you round and round in circles until you eventually give up. Impossible to speak to an actual human being.
We live in a biggish village and seem to have one main delivery driver (non amazon) and he is spot. All down to the integrity of individual drivers as far as I'm concerned.
My only problems with deliveries has been with Royal Mail/Parcelforce. On one occasion when I went to the local depot to report a missing item, an unusually helpful member of stall took the trouble to look the reference number up on his system. It's got as far as Preston, he told me, but seems to be stuck there. Can you chase it up I asked, No, sorry. We can only do that after 14 days. Wont the trail have gone cold by then, I asked. Yes, but rules are rules. It seemed that once lost in the Preston Depot, things rarely re-surfaced. And while I have had no problems for a while, I am always a little nervous if this organisation is being used. If it's something expensive or I am desperate for, I use the 'Click and Collect ' option from my local Sainsdburys. To date this has never failed, and I guess their 'paper trail' will be accepted by Ebay, if it does.
I once bought a second hand golf club on ebay, they sent it via Hermes / Evri. I was at home when they claimed to have delivered it. The van driver didn't ring the bell or knock the door but just stuffed a bit of cardboard with my address on through the letter box. Useless At least with Royal Mail they pay compensation when things get damaged or lost.
As a sender I haven't had a problem with evri, as a receiver I've had a lot of issues. I bought something from China which arrived at my local Evri Dpot after 10 days. It was out for delivery within a day but didn't arrive. "we're sorry we couldn't deliver etc etc, we''ll deliver on the next working day. Gave me a time slot, stayed in..nowt. Checked the tracking - " we attempted to deliver but you weren't in we will deliver" etc etc. I was in and checked my security footage and no one attempted delivery over the whole day. So not only did they fail they deliberately lied to me. As a receiver there is no clear complaint process, this has to be taken up by the sender (from China!!) I suspect this a local issue.....I can see the depot from my house but they don't allow callers to collect
Royal Mail seems to be on its arse where I am. Letters taking weeks to arrive, and one order vanished into the ether. Sender has had to try again...with Evri which doesn't inspire confidence given this thread
