I had a responce yesterday from David,clearly e cigs are banned from the stadium. ×××× Thanks for your email. I have passed it on to our stewarding team for action. Regards David Lloyd Supporter Liaison Officer D: 0117 963 0683E: [email protected]: www.bcfc.co.uk F: facebook.com/bristolcityfcT: @bcfctweets INSPIRING SPORT#MakingBristolProud Sent: 27 December 2015 19:03To: david lloydSubject: Smoking in Dolman A block Having sat in Dolman A block, prior too and since the introduction of a smoking ban,it has become more noticable of people lighting up E -cigs when watching the game. The last two games approx eight rows in front of me a guy is useing one of these E-cigs for most of the match,the stench and smoke is alfull. I have looked on the bcfc website and it clearly staites that the ground is a non smoking arena. Could i suggest that the stewards have a word with this individual,as i and many fans around me do not wish to be breathing in these chemicals during the match. Regards ×××× ×××××
Surely everyone around this guy could have just told him to stop if they didn't like it, yet just let him carry on ?
Could you ask him about breaking wind? I am normally pretty careful about leaving a pungent aroma but when I am sat near someone that is so negative at games I sometimes think sod it and let the trouser trumpet go
I'm going to write an email, with speling mistcakes about people wearing dodgy after shave, it gives me headaches
lord above, here we are looking at what would be a disastrous relegation,and all you can do is whine about some geezer 8 rows in front smoking an e cig, if it bothers you that mutch get up and tell him, simples- never mind arena rule 12 subsection 3.
Mike John Phil Matt Neil Seff Bill To be fair at Reading Saturday, a guy lit up a e cig about 5 people away on the same row and the steward was on it like a hawk
Not sure if your a smoker,but when your not it is bloody disgusting,not to mention the smell seems to stay up your nostrills even the next morning. Oh not to mention as both my parents died due to smoking i am very anti it. If people wish to kill themselves fine,but they should not affect others that do not.
As I have said before the City's Customer Charter does not ban E cigs (when I last looked) "Football League stadia are smoke-free and smoking is not permitted inside the Ground"
Different Standards (Man City banned a season ticket holder) One of the more interesting aspects of this story has to do with the different standards being exercised by different football clubs. While the use of electronic cigarettes is not allowed at Manchester City, other clubs, like Burnley, are openly embracing the tobacco alternative. In fact, that team might even end up selling e-cigarettes branded with its own name, if it can work out an appropriate deal with an e-cig brand. Football clubs that are embracing e-cigarettes are doing so with the knowledge that many of their fans are smokers who are limiting their time in the stadiums due to restrictive smoking bans. If endorsing e-cigarettes will get those fans back to games and spending money on other things like food and drinks, it seems like a worthwhile thing to do. Add to that the marketing funds that teams could earn through deals or sponsorships with e-cig brands and it all starts to make good sense. When all is said and done, every football club has the right to determine what will or will not be allowed within their facilities. Unfortunately, in this case it didn't work out too well for the Manchester City fan in question. Perhaps in future, steps might be taken to ensure incidents like this are handled with a little more common sense. Somebody mentioned before that City had said something but my point it is not stated anywhere on the web site so how can supporters know?
Its your choice to smoke abd if you want to miss the game for a *** or ecig then that's tough luck. People miss the game for alcohol food and having a piss. E cigarettes should be banned from all public places like smoking is.
You my friend need to read the customer charter below,go to the bottom i have highlighted in red for you. Key information for supporters CUSTOMER CHARTER 2015Bristol City Football Club has been at the heart of south Bristol since 1897. Our ambition is to be the top sporting club in the West of England, and to play at the highest possible level. Through our association with the Bristol City Community Trust we want to bring people together to share in that ambition. As part of the Bristol Sport organisation, we look to use football as a vehicle to inspire young people, as participants and spectators. We have a commitment to provide excellent customer service, maintain a safe family environment in our stadium and provide the best possible value to our supporters. During the 2015/16 season we will be continuing with our ambitious stadium redevelopment and commissioning the new south stand and its family-friendly facilities. We will work closely with supporters to minimise the impact of the building work wherever possible. CUSTOMER SERVICEOur Club and Supporter Liaison is David Lloyd. He is there to answer any questions you may have about any aspect of the way in which the club is run. If he can't answer your question directly, he will refer it to the appropriate member of staff. You can contact him via e-mail at[email protected], by phone on 0117 963 0600. Alternatively you can write to David at Ashton Gate Stadium, Ashton Road, Bristol BS3 2EJ. He will aim to respond to any enquiry within five working days. If he is not able to provide an immediate response, he will aim to have dealt with the issue within 21 working days. If you are still not happy with the response you receive, please refer to our Complaints Procedure. STAFF CONDUCTThe club expects its staff to be polite, courteous and responsive to the needs of supporters and customers at all times. EQUAL OPPORTUNITIESBristol City Football Club is committed to confront and eliminate discrimination whether by reason of sex, sexual orientation, race, nationality, ethnic origin, colour, religion or disability.Bristol City Football Club is an equal opportunities employer. We are committed to equal opportunity within our own organisation and to encouraging similar commitment from every organisation or individual acting within the game.Equality of opportunity at Bristol City Football Club means that in none of our activities will we discriminate against, or in any way treat less favourably, any person on grounds of sex, sexual orientation, race, nationality, ethnic origin, colour, religion or disability.This includes: The advertisement of jobs The selection of candidates for employment or promotion Job location or working environment Pay and employment terms and conditions Internal training and development activities External education activities and awards Football development activities Selection for representative teams Appointments to honorary positionsBristol City Football Club will not tolerate sexual or racially based harassment or other discriminatory behaviour, whether physical or verbal, and will work to ensure that such behaviour is met with appropriate disciplinary action in whatever context it occurs.Bristol City Football Club supports The Football League and The Football Association in its commitment to develop a programme of on-going training and awareness-raising events and activities in order to promote the eradication of discrimination. SAFEGUARDINGAll staff who work closely with children and young people receive appropriate training and are DBS checked where appropriate. CHARITY POLICYThe club operates a monthly draw to allocate resources to charities. Further information can be found here. COMMUNITY ACTIVITYEngagement with the community is vital to our development. We work closely with the Bristol City Community Trust to achieve this aim. The Trust is a registered charity, and its mission, vision and values are as follows:Mission: A Trust based at the heart of its community Vision: Improving lives through football and learning Values: Dedicated, innovative and inspirational.You can get more information on the Trust and its work at bristolcitycommunitytrust.org.uk. SUPPORTER CONSULTATIONWe consult widely with supporters and welcome input on all aspects of our operations. Our Supporter Liaison has regular meetings with representatives of the Supporters Club and Trust and attends their meetings wherever possible. We will also be launching a new Youth Council in 2015 to canvass the views and opinions of younger supporters. TICKET PRICINGThe club continues to strive for wider access to matches by offering a broad range of ticket prices both in terms of match day tickets and season tickets. The club operates a scheme to enable supporters to pay for season tickets by instalment at a 0% rate of interest. Our head of Supporter Services is Kay McGinty. You can contact her with any queries on ticketing issues on 0117 963 0609 or at [email protected]ALLOCATIONWhere possible, a percentage of tickets to each game will be made available to members and non-season ticket holders. Due to redevelopment work and a reduced capacity in 2015/16, this may not be possible for all games. CONCESSIONSConcessionary prices are available to junior supporters (under-8s, under 19s and under 21s), senior citizens (over-65) and disabled supporters in possession of medium to high rate Disability Living Allowance or its equivalent. The club provides:Family season cards in all areas of the stadium. Support for disabled spectators and their carers.Our Disability Liaison Officer is Nick Lloyd. He can help with any enquiries regarding equal access and can make necessary arrangements to improve a disabled fan’s match day experience. You can contact him via e-mail at [email protected] or by phone on 0117 963 0609. Alternatively you can write to Nick at Ashton Gate Stadium, Ashton Road, Bristol BS3 2EJ. Facilities for visually impaired supporters to receive a match commentary.Visually impaired season ticket holders are issued with a radio receiver and listen to a broadcast from hospital radio. On a match day (where no receiver is available) supporters can be located in the vicinity of the hospital radio broadcaster to listen to the commentary. Prior liaison with the club's Supporter Services team or via a matchday steward is essential. AWAY TICKETSThe allocation of ticket priority for away games will be announced when allocations are known. In all circumstances priority will be provided to season ticket holders and then Forever Bristol members. Information regarding games will be conveyed to supporters via a press release, the match programme, club website and other social media, e-mails and matchday announcements. CUP COMPETITIONSTickets for cup matches are priced dependent upon the opponents, the profile of the fixture and the competition. Ticket priority for home games will rest with season ticket holders, followed by Forever Bristol members, followed by general sale when applicable. Tickets for away fixtures will be allocated as above. RETURNS/REFUNDSMatch tickets are non-refundable apart from in exceptional circumstances, in which case our Supporter Services team will assess each case on its individual merits. In the event of a refund being agreed the club must receive the tickets back prior to the day of the game. NO refunds will be given after the purchase of a season ticket. ABANDONED MATCH POLICYIn the event that a match has to be abandoned for whatever reason the following club policy will apply: If a match is postponed after spectators have been admitted to the ground but before the match has kicked off, ticket holders and any spectators having entered the ground will be offered free admission to the re-arranged game. If a league match kicks off but is abandoned before the commencement of the second half, spectators in attendance will be offered admission to the rearranged fixture for 50% of the admission price they paid to attend the original fixture. If a cup match kicks off but is abandoned before the commencement of the second half, the club will endeavour to provide spectators in attendance with the opportunity to purchase tickets for the rearranged fixture at 50% of the admission price they paid to attend the original fixture. This will be subject to the agreement of the opposing team and fulfilling the requirements of the official bodies governing the competition. Due to different methods of admission to the three stands within the stadium it will be necessary to issue vouchers to some spectators. All spectators in the South Stand, Dolman and Atyeo stands will be advised by use of the P.A. system to retain their tickets as proof of their admission to the game and to claim their seats for the rearranged game. All away spectators in the Atyeo Stand will be advised by use of the P.A. system to collect a voucher at the exit gates when leaving the stand (provided the game is not "all-ticket"). This voucher will be necessary to claim their seats for the re-arranged fixture. The vouchers will be individual to that area of the stand and will be retained in the control room for issue by the Safety Officer. ACCOMMODATING AWAY SUPPORTERSThe Club abides by Football League Regulations governing the allocation of tickets to visiting clubs. Due to ground redevelopment, the Football League and the Football Association have also agreed to a reduction in our away capacity to a maximum of approximately 1,300 for the 2015/16 season. This is lower than the 10% which normally applies for Football league fixtures and 15% which normally applies for FA Cup matches. The Club does not charge matchday admission prices to supporters of a visiting club, which are higher than those charged to our own supporters for comparable accommodation. In particular our concessionary rates offered to senior citizens, families and junior supporters apply to supporters of a visiting club. STADIUMWe undertake to provide a safe, secure environment in our stadium. Matchday staff are fully trained in all aspects of safety and security and ensure that the Football League's official ground regulations are followed. The regulations are as follows: GROUND REGULATIONSNotice: Entry to the Ground is expressly subject to acceptance by the visitor of these Ground Regulations and the rules and regulations of FIFA, UEFA, The Football Association and The Football League in respect of the relevant competition. The Ground Regulations incorporate the Club's Customer Charter (if any). Entry to the Ground shall constitute acceptance of the Ground Regulations. "Ground" means this football stadium and all locations owned, occupied or utilised by the Club. "Club" means this football club. "Match" means any association football match (or any part or aspect of such a match) taking place at the Ground. "Material" means any audio, visual or audio-visual material or any information or data. “Football Authorities” means The Football League, Premier League, Football Association, the Football Association of Wales, FIFA, UEFA and any other relevant governing body of association football - Notwithstanding possession of any ticket the Club, any police officer or authorised steward may refuse entry to (or eject from) the Ground any person: o that fails (or in the Club's reasonable opinion is likely to fail) to comply with these Ground Regulations or any reasonable instruction issued by a police officer or authorised steward; and/or o whose presence within the Ground is, or could (in the Club's reasonable opinion), constitute a source of danger, nuisance or annoyance to any other person. - On no account will admission be granted to a person who is the subject of a current Banning Order under the Football Spectators Act 1989 (as amended) or has been convicted of ticket touting offences under the Criminal Justice and Public Order 1994 (as amended). - The Club excludes to the maximum extent permitted by law any liability for loss, injury or damage to persons/property in or around the Ground. - No guarantees can be given by the Club that a Match will take place at a particular time or on a particular date and the Club reserves the right to reschedule the Match without notice and without any liability whatsoever. - In the event of the postponement or abandonment of the Match, refunds (if any) will be made in accordance with the Club's Customer Charter. The Club will have no further liability whatsoever, including (but not limited to) any indirect or consequential loss or damage, such as (but not limited to) loss of enjoyment or travel costs. - All persons seeking entrance to the Ground acknowledge the Club's right to search any person entering the Ground and to refuse entry to or eject from the Ground any person refusing to submit to such a search. - The following articles must not be brought within the Ground - knives, fireworks, smoke canisters, air-horns, flares, weapons, dangerous or hazardous items, laser devices, bottles, glass vessels, cans, poles and any article that might be used as a weapon and/or compromise public safety. Any person in possession of such items will be refused entry to the Ground. - Further, you may not bring into the Ground any sponsorship, promotional or marketing materials save in respect of official club merchandise and/or other football related clothing worn in good faith nor may you offer (either free or for sale by any person) any goods (including literature) of any nature without the express written approval of the Management. - The use of threatening behaviour, foul or abusive language is strictly forbidden and will result in arrest and/or ejection from the Ground. The Club may impose a ban for one or more Matches. - Racial, homophobic or discriminatory abuse, chanting or harassment is strictly forbidden and will result in arrest and/or ejection from the Ground. The Club may impose a ban for one or more Matches. - The following acts are offences under the Football (Offences) Act 1991 (as amended): o The throwing of any object within the Ground without lawful authority or excuse. o The chanting of anything of an indecent or racialist nature. o The entry onto the playing area or any adjacent area to which spectators are not generally admitted without lawful authority or excuse. - Conviction may result in a Banning Order being made. - All persons entering the Ground may only occupy the seat allocated to them by their ticket and must not move from any one part of the Ground to another without the express permission or instruction of any steward, officer of the Club and/or any police officer. - Nobody may stand in any seating area whilst play is in progress. Persistent standing in seated areas whilst play is in progress is strictly forbidden and may result in ejection from the Ground. - The obstruction of gangways, access ways, exits and entrances, stairways and like places is strictly forbidden. Nobody entering the Ground shall be permitted to climb any structures within the Ground. - Football League stadia are smoke-free and smoking is not permitted inside the Ground. - Mobile telephones and other mobile devices are permitted within the Ground PROVIDEDRead more athttp://www.bcfc.co.uk/fans/customercharter/index.aspx#Bp8wEUh34qm4Goks.99
