It's two days away from the first home game, which me and my son will be at. I have received my adult membership card and membership pack separately but I haven't received my son's card or pack. I just called the customer service number and a girl there had no idea how to answer any question of mine. She had to put me on hold several times and speak to someone else. They acknowledged that I should have received both, said they would print a new child membership card for us to pick up on the day (which I'm a bit concerned about because I half expect it to not be there on the day). They then gave me an email address for the guy who apparently deals with the memberships. The girl mispelled the email address on the first go. We then spelled it out letter for letter. I emailed and the email bounced back. " Message not delivered Your message couldn't be delivered to [email protected]because the remote server is misconfigured. See the technical details below for more information." When I tried to call back again, I was on hold for ages and then the system kicked me off the queue and said call back another time. Are we paying for the FFP fine by making extreme cuts in the customer services dept.?
I live in a Canadian city named London. I have a postal code that makes it look as though I live in N5. It was extremely difficult for the box office to mail tickets to my address in Canada the last time I went. But they were very good at fixing the problem at the box office once I had arrived in (the real) London and went down there. But I was on vacation and had all kinds of time to do that plus I got a bonus trip to LR out of it. I'm guessing you don't have that same option
