A few weeks ago, my laptop installed windows 10 against my wishes but within a few hours and installing Google Chrome as my default browser, I was reasonably happy with it. Just one problem, from day 1 my printer would not work. It had worked the day before on windows 7, but even using the installation disc that came with the printer, it would not work I used a trouble-shooter programme provided by HP, but still no joy. I checked my "printers and devices" and it showed my printer as installed but off-line! Yesterday, I had a brainstorm and unplugged my mouse and moved the printer usb to the port and bugger me, my printer sprang into life! Problem solved, the original port was obviously damaged somehow. I plugged my mouse into the port where the non-working printer had been...and the bloody thing worked Any of you techies any idea how, what or why?
At a guess, are they all the same standard of USB port? Some laptops/computers come with a combination of USB 3.0 and 2.0 ports. Perhaps part of the update effects the computers ability to run 2.0 devices through a 3.0 port? You may have inadvertently swapped your printer to the appropriate port, meanwhile your mouse is compatible with either? Best guess I've got!
My knowledge is well short of being able to argue with you, all I can say is the ports LOOK identical, not that that means anything of course. Thanks for your input!
Thanks gandy, I've just checked the printer's new port has a blue line at the top of it and the old one hasn't. You fellows really are top class!
