After making changes to the way in which we sell tickets for home games, we would like to clarify that tickets for home matches can be bought in the following ways: Online: Tickets will go on sale one month before a home fixture from www.tigerleisure.com. Postage deadlines will be advertised on our ticketing site. After the postage deadline has passed, tickets bought online will only be available to print at home. There is no facility to collect from the stadium. Tickets will remain available until one hour before kick-off time. Self-Service Ticket Machines: Tickets will go on sale one month before a home fixture from machines located at KC Stadium Customer Services (formerly the Ticket Office) and Tiger Leisure (KC Stadium and Prospect Shopping Centre). Tickets will remain on sale until kick-off time*. Payment accepted by Credit/Debit card only. Telephone: Tickets will go on sale one month before a home fixture until three days before the fixture (eg until 5pm on Wednesday for a Saturday game) by calling 01482 505600. Please note that tickets bought over the phone will be posted out (no collections) with a £2.60 transaction charge. In Person: Tickets will be available to buy in person from Tiger Leisure (KC Stadium) for two days before the fixture (eg Thursday & Friday before a Saturday game) during normal opening hours. All tickets are subject to a £2.00 per ticket booking charge. Upgrades (eg changing a concession ticket for an adult ticket) are available by calling 01482 505600 and can be collected from Tiger Leisure up until kick-off time. Details of when tickets are available will also be published on our ‘Latest Ticket News’ page on a game-by-game basis. Tickets for away games will continue to be sold online and by telephone (01482 505600), and will also be sold over the counter in Tiger Leisure at the KC Stadium. Sale dates will be published when available. http://www.hullcitytigers.com/news/...pm-wednesday-2895774.aspx#Vhbw4eLVJ6sYfeld.99
Seen a lot of talk about this on social - is it true the self-service machines don't allow you to choose a seat, unless you pay an extra £2 'booking fee' ? The way forward is surely: 1. For online sales, why not allow for a downloadable barcode which then allows you to scan the screen of your phone at the turnstiles? Unless you're a business, what the hell do you need a printer for? 2. Perhaps have chip N'pin/contactless payment at the turnstiles? They used to have 'cash only' turnstiles for those wanting to pay on the gate (allowing those with tickets to use the other turnstiles and not wait for them to pay), so why not chip N' pin/contactless? Not many people carry cash around on them these days. (It's also odd that the concourse doesn't accept card payments! I'm sure they'd sell a few more pies and pints if you could actually pay via modern methods).
Is this in line with the way other clubs are going? For me, this is a cost cutting exercise which, as many of us have already said, makes it more difficult to get a match day ticket.
What are the charges for ordering online? They have left that detail off. Is there no one at the club capable of methodically and properly explaining something comprehensively? They constantly **** this up.
There is no charge for ordering online, as long as you print out your ticket at home, if you want your ticket posting it's 60p. At least as far as I know that's the case.
This is typical of the posts on social media at the moment - "For Burnley phoned up to move seats, told had to go in. Today went in, told to phone up!"
False economy, the machines and systems probably cost more to buy and run than the manpower it would take to pick up a phone and press a couple of buttons over the duration they remain in service. It's minimum wage work.
It is diabolical. No cash sales with card sales at the shop is silly, it beggers belief that a solitary man cannot seek solace on a Saturday afternoon while her indoors does a bit of inpromptu shopping by paying on the gate! I don't live in Hull anymore and ditched the season ticket but to have the option of leaving work in Leeds at tea time on Tuesday and taking in a night match by paying on the door used to work! Why can't it still? There seems to be all the rhetoric of this is what we do but none of the reasons as to why!! Shame on our once great club!
Go online, buy a ticket. Use your works printer to print it. Go to the game. It really isnt difficult.
It is if you don't work in an office. Why have we just installed a new system that uses out of date technology? All they need is a system that allows a barcode to be scanned from a smartphone and nobody needs to print anything and anyone (with a smartphone, which is most people) can buy a ticket on the spur of the moment and get into a game. Just seems like piss poor planning to me.
A lot of our fans look like lost dogs when faced with scanning their ticket. Using a phone with a barcode will be giving them palpitations.
Most people will handle the new technology and do whatever it takes to buy a ticket - but that's not the issue. There will always be a number who will find it difficult. This might include some elderly fans or people with learning disabilities who would previously have managed with a bit of help. Why make it difficult / impossible for them? or indeed for anyone wanting to make a last minute decision to attend a match? This seems to be a master stroke in anti-marketing and a deliberate drive to continue reducing our match day attendances.
Unmanned ticketing with unmanned turnstiles = grown men attending games on concession tickets = lost revenue.
Some further clarification of away ticket purchases (based on the Fulham game)... Online Tickets can be purchased online up until 3pm on Wednesday 20th January. All tickets will be posted out (no collection) with a 60p postage charge. In Person Tickets will be available in person from the Tiger Leisure store at the KC Stadium (with the exception of on home matchdays). Tickets (subject to availability) will be available until 2pm on Friday 22nd January. Please have your Customer Number ready at the point of purchase. All tickets are subject to a £2.00 per ticket booking charge. By Phone Tickets can be purchased over the telephone until 3pm on Wednesday 20th January. Please have your Customer Number ready at the point of purchase. All tickets will be posted out (no collections) with a £2.60 transaction charge. http://www.hullcitytigers.com/news/...general-sale-2896948.aspx#Du0VjETslh1Q4IfH.99 Basically, it's now impossible to buy an away ticket for face value, you either buy online and pay 60p postage, buy in person and pay £2.00 for the privilege, or by over the phone for £2.60 (charging someone who wants four tickets £10.40 is ****ing ridiculous).
It's a transaction charge. If someone who wanted 4 tickets paid £10.60, it's their own fault for ringing up four times to order one ticket.
