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Season Card Holders: Matchday Experience Survey

Discussion in 'Hull City' started by originallambrettaman, Dec 18, 2015.

  1. originallambrettaman

    originallambrettaman Mod Moderator
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    We’re currently in the process of emailing all of our Season Card holders to canvas opinion on ways in which we can improve the matchday experience at the KC Stadium.

    The Club has trialled a number of options in recent weeks as we seek to set the best possible platform for Steve Bruce and his team to push on and achieve the aim of promotion this season, and we’d like to hear from our Season Card holders to find out what you feel has worked, and what hasn’t.

    The email will feature a link to an online survey in which you can rate the attempts that have already been made, and suggest ways in which you feel the atmosphere and general matchday experience can be improved.

    And by completing and submitting the survey, you will be in with a chance of winning a framed 2015/16 home shirt signed by the full first team squad, which will be presented to you by Michael Dawson on the pitch at our home game against Burnley on Boxing Day.

    Look out for the survey landing in your inbox in the next few hours. The deadline to return completed surveys is 12pm on Wednesday 23rd December.

    We thank you in advance for taking the time to give us your opinion.

    http://www.hullcitytigers.com/news/...ience-survey-2858145.aspx#OwgVAR7BiE7IiHCD.99

    The survey has just eight questions, asking you to rate various things (goal music, flag waving, light show etc) from 1 (crap) to 5 (well good init), you can also add a suggestion at the end. Have fun kids.
     
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  2. TreeHugger

    TreeHugger Well-Known Member

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    season ticket number... is that the customer number or the number above the barcode?
     
    #2
  3. originallambrettaman

    originallambrettaman Mod Moderator
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    2. How do you rate the following elements of the match day experience (1 - Very Poor, 2 - Poor, 3 - Good, 4 - Very Good, 5 - Excellent)?

    Big Screen content
    Pre-match light show

    Goal time light show
    Goal music
    Giant flags behind the goals pre-match and after goals
    Half time entertainment
    Food and beverage offering
    Access in and out of the stadium

    3. Are there any other activities you would like to see introduced as part of our matchday experience?


    Thank you for taking the time to complete our survey – One winner will be chosen at random to win a framed home shirt signed by The Tigers 2015/16 first team. The prize will be presented on the pitch at half time of the Boxing Day fixture against Burnley by Michael Dawson.
     
    #3
  4. Newland Tiger

    Newland Tiger Well-Known Member

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    Good question , I thought my season card number was something else that isn't even on the card
     
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  5. Charon

    Charon Well-Known Member

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    they forgot too include entertainment on the pitch - maybe they thought that was beyond them
     
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  6. originalminority

    originalminority Well-Known Member

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    A bit of a cheek asking us to rate goal music!
     
    #6
    tigerincanada likes this.
  7. Chazz Rheinhold

    Chazz Rheinhold Well-Known Member

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    Well which is it?
     
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  8. Davies Headband

    Davies Headband Well-Known Member

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    I don't think it is, clearly most people don't like it and it's going to get hammered, but it is something they tried to improve the atmosphere.

    I think there are loads of things the club can improve on for the match day experience - but there's nothing the marketing guys can do about results/performances
     
    #8
  9. TreeHugger

    TreeHugger Well-Known Member

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    It's the number above the barcode. I messaged them on Facebook to check.
     
    #9
    newlandcasual and Newland Tiger like this.
  10. Chazz Rheinhold

    Chazz Rheinhold Well-Known Member

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    Cheers
    Trouble is you cant suggest owt on the survey bar a line or two
     
    #10

  11. originallambrettaman

    originallambrettaman Mod Moderator
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    I managed to fit in 'stop ****ing about with our name you ****ers'. :bandit:
     
    #11
    dennisboothstash and Kempton like this.
  12. Newland Tiger

    Newland Tiger Well-Known Member

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    3 should be "average" not "good" if 2 is "poor"

    Well I've had my say I think they might get the message about goal music
     
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  13. TwoWrights

    TwoWrights Well-Known Member

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    Quelle surprise, I don't have an opinion on a couple of the questions so left it blank, but to submit the 'survey' I MUST have an opinion. I did however gain 'bonus points' as I didn't swear in the comments section. Just as in the free and fair ballot, Beyond Dispute will be providing a comprehensive breakdown of the 'survey' results, oh ermmm...




    The views expressed in my posts are not necessarily mine.
     
    #13
  14. Cortez91

    Cortez91 Moderator
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    So is the half time entertainment thing what we think it's currently like? Because it can only be 1 - there isn't any! The interviews are a waste of time - bring back the games/competitions.

    In the food one, I'm putting down "more local food". Pie has worked, now bring in some others....
     
    #14
  15. Cortez91

    Cortez91 Moderator
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    What if the goal music was the Conga? Think of the fun we could have :p
     
    #15
  16. TONY_WARNERS_FACE.

    TONY_WARNERS_FACE. Well-Known Member

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    This is the only thing for me, we must be the only club in the country where you can go an entire match day without seeing the club's name once.

    It's childish, unnecessary and makes it difficult to have a good time when you're paying £500+ a year to be wound up by the owner/marketing department.

    I've always been one of these "they're not gonna stop me doing what I enjoy" types, but fact is I'm just not enjoying it enough any more to justify spending £550 or whatever it is next season. If thing's don't improve this'll definitely be my last season.
     
    #16
  17. GLP

    GLP Well-Known Member

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    Is this supposed to have arrived yet? Not had anything e mailed and last time I checked I was definitely still a season ticket holder.
     
    #17
  18. balkan tiger

    balkan tiger Well-Known Member

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    How did you vote last time? It may have a bearing on this.
     
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  19. PLT

    PLT Well-Known Member

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    As we know from last time, they already have the list of hooligans to screen out of any consultation.
     
    #19
  20. Quill

    Quill Bastard

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    All season ticket holders?

    Where the **** is my survey then City?
     
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