It's not bollocks at all though is it? A small percentage of people have a fast connection. Which might last 10 minutes, before KC choke it and they struggle to watch a 240p YouTube video witgout buffering. Comparing the speed of laying the cables to BT is astounding. KC have a tiny area to do, BT have the rest of the country, and they're still miles ahead, and cheaper, and more stable
This thing about 'anybody with copper getting it fixed' really isnt true, my stepdad has been ringing them constantly for years to try and get the speed sorted out, I spoke to my mother today and she's upset that she can't watch Netflix in the evenings, he's rung them 3 times in the last week. I don't know if you still work for KC but the service they provide definitely is not ok for a lot of people including me, I would kill to get fibre optic as I had it 4 years ago in Beverley, no sign of it where I am in Hull for the foreseeable future
What I don't understand is when we download stuff from sky catch up via the sky box it takes forever to download despite a decent download speed !!
It certainly is true. Copper's crap but it's simple enough. There's a fault somewhere and after a bit of trial and error you figure it out and replace that bit. Often as not its a filter or a bit of wiring in your house, but if you follow their instructions they'll help you find whatever it is. If it's something on the network, which is relatively rare with any ISP, they'll obviously fix it at their end. It never just doesn't work for no reason. When I worked there people always got frustrated at being asked to check the internal stuff but that's the only way to find out what's wrong. Keep at it. If they ask you to check something do it and then let them know what difference it makes. They're doing it for a reason and they will be able to fix it. They're not just fobbing you off. If you have a look around Google you'll see scores of almost identical complaints to yours aimed at all ISPs. Ofcom test speeds regularly and at least until a year or so ago KC always came out on top nationally for both copper and fibre. I haven't looked since then but it won't have changed much because the whole setup is just a lot better here. No one in East Yorkshire has a setup like the one Stan described in Norfolk. This report is bollocks because it's just a percentage of houses with 'superfast' broadband which is anything over 24Mbps. If you did the same thing with over 2Mbps or over 100Mbps KC would look ace. I'd be more interested in the average speed or how many get a really poor service say under 5Mbps. I really don't understand why people think it's in an ISPs interest to 'throttle' a customer's service. The whole point of the FTTH Lightstream service is that it'll require next to no maintenance for years and years because it just doesn't deteriorate like copper does. That's the dream for an ISP, having very few faults and dissatisfied customers to deal with in the first place.
Over the last 10 years or so, i'd say KC/Karoo has been extremely expensive, but generally reliable, with excellent customer service. However.....in the last few months, my standard broadband both at home (Garden Village area) and work (Sutton Fields Ind Est) has become less and less reliable with the connection dropping out more and more regularly. Both different exchanges and both using different equipment at different locations. Lightstream not available at either location at moment, so quite aptly for Hull, I seem to have ****ing Norman Collier esque broadband.
The headline quoted speeds for Broadband focus on the rate of synchronisation between your router and the local telephone exchange. Fibre is, in general, low maintenance once it's installed but all ISPs have to deal with transferring data between the telephone exchange and their core network: that bandwidth can be costly (to the ISP) and is shared by all users of the exchange so it's a potential bottle neck. Further, the ISP's core network has to be connected to the Internet through a mixture of peering arrangements with other ISPs (which the ISP doesn't pay for) and so called "Transit" bandwidth (which the ISP does have to pay for). The gateways between the ISP's network and the Internet are also shared by all users so there's a second potential bottleneck which the ISP could improve by spending money but might not. You're probably all very concerned about Broadband in North Shropshire and I am please to report that where I live, for some inexplicable reason, it's brilliant. All fairly rural here so you probably wouldn't expect it but we regularly have a couple of video streams simulaneously without issue. Sorry, I realise that probably doesn't help. I do apologise. To balance things up a little, I usually have a 6 hour largely alcohol free round trip to the KC.
saw him today and he said he'd been in brough as well. he reckons it's going to knock spots off the bt ones when it's finished.
I have had it before when the speed would be normal but at exactly 6pm it would drop to an unusable level, I tried a speed test twice when this happened the first time it actually failed to do the test and the second came back with 12kb/s (yes kb/s) then at exactly midnight it would go back to normal, completely useless when 6pm to midnight was the only time I was home to use it. It happened for about 2 weeks and after complaining three times it went back to normal. Generally though I can't complain I stream Netflix, football and play online games without problems.
Having worked on behalf of talktalk, ee home broadband and KC I can assure you that KC's connection is genuinely far superior to the latter. The fact is the equipment is far better and maintenance is carried out a lot more frequently than on BT lines. The fibre product is also the best in the country and is future proof. Once KC has the fibre lines down they more than likely won't have to change anything for decades. The likes of BT etc whilst they do roll out their fibre products quicker, is nowhere near as good as the majority is still copper cabling. Yes BT do provide FTTH however the charge an absolute fortune for it. I think it's mainly popular culture that leads more people to complain about their speeds and connection and moan about KC. Nothing to do with the actual service itself in most cases.
For me I know it will cut out after 4 hours so plan accordingly, my parents though have had the engineers round, tried about 3 different routers at their own cost and KC still has provided no fix for them so I don't agree with PLT , also my own experience too backs it up
So they're definitely not related then. Two totally separate issues. Business usually have a completely different setup anyway. But what did they find and what did they say? Obviously I don't know the details of your issue but I do know that any of these problems can be fixed and they'll tell you what needs doing and where. If an engineer went round he must have said what his findings were.
That is to do with SKY not your broad and provider. I get over 30mbps down loads and my son has between 2 and 5 but our download speeds for SKY catch up are the same. It is the same with a lot of other things where your broadband speed has no effect on the speed a site is downloaded.
All I know is nothing was sorted out to be honest. Also my stepdad got a call from KC asking him if he wanted Lightstream, of course he said yes, got superexcited about it thinking he was getting his internet sorted out at last, only to find later they had cut his internet off forcing him to ring up to find out what was going on and to be told somebody on their end (KC) had made a mistake, not only could he not get Lightstream but they had for some reason cut his normal ****ty broadband off! They had rung him in error to offer him a service that wasn't available then cut him off completely from the internet to boot!PLT you might not be aware of this stuff happening so glad to point it out to you, am guessing loads of others have similar experiences
He seems to be flagging up how good they are and how everything gets fixed so really had to respond to that
