I'm a long term season ticket holder exiled to N4 from E3 this year. Yesterday my 5 year old daughter asks 'Can I come to City with you Daddy'? Bursting with pride I replied 'Of course you can, I'll get you a ticket for the Swansea game'. So I call the ticket office today and ask for an Under 10 ticket and to be moved from my regular seat for this game so we could sit together. Conversation continues like this: "You'll have to come in to the ticket office" "I don't live in Hull" "You can't move seats over the phone" "Why not"? "In case you don't want to move" "But I do" "You might have someone else's card and are trying to move" "You have my personal details, ask me some security questions" "It can't be done" "Yes it can, may I speak with the Supervisor" "I am the Supervisor" "Well can you apply some common sense to the situation. I'm trying to introduce a child to the club I've supported all my life who may go on to support it for the rest of their life" "I don't make the decisions" "May I speak with the person who does make the decisions"? "I don't think Ehab would speak to you" "Are you seriously telling me that Ehab Allam personally introduced this policy"? "Errrr" "I thought not, who makes the decisions please"? "James Moody" "What do you think the Hull Daily Mail will make of this when I tell them about you turning away new supporters because I don't live in Hull any more"? "Errrr" "Or Sportstalk when I ring up tonight"? "Errrr" "And you wonder why the club can't sell out at £16 a ticket? Goodbye"? James Moody is out of the country until next Wednesday apparently. A nice lady on reception was sympathetic and took my details. I've heard nothing back. Is this the club I've invested thousands of pounds, hours of my time and a whole lot of emotion in? I despair. TJ
When I go in the ticket office, they're really helpful but over the phone you just want to punch them in face. It's jekyll and hide.
If you are willing to brave the same interaction you could probably try back later when that idiot isnt there. They probably have more than one shift. It would be fairly easy to confirm who you are over the phone by having you read off the card you used to purchase your season ticket or something like that.
They're all utterly hopeless, I had an issue earlier this season when I wanted 8 tickets (together) for the Palace game and they refused to open block N6 'until all the other tickets are sold' this despite the fact these remaining tickets (less than 100 in total) were all singles dotted about all over. With the game still a few days away N6 was clearly going to be needed so why piss about trying to sell a handful of singles that no-one wants?
They're useless, incompetent, sheep bothering imbeciles. I sit in the south. Upon it becoming a family area, we requested to move our group of tickets, mostly because I can get caught up in the moment and blurt a few expletives at considerable volume. Kids shouldn't be hearing my foul mouth. So the last two seasons we've tried to move. They said yeah that's fine just wait til renewal period is over and there's a space for renewals to move before they go on sale to new applicants. Was there eckers like, they were accepting new applications whilst people were still renewing. Both times we kept ringing and pestering them, both times I read on here about new applicants getting season tickets (before this period they told me about) but every time I rang they told me I had to wait and assured me that new applications were only being handed in and not processed. Along came the date for 'moving seats'. First thing in the morning, ring up once the ticket office phone line opens... "Sorry due to The amount of new season ticket holders we've taken on there's not a vacant group of four seats anywhere in the ground". Two ****ing years in a ****ing row. Thankfully it shouldnt be an issue this summer. If we stay up, I highly doubt I will bother to renew (guaranteed Europa league tickets was the only reason I renewed this summer, that went well, thanks a bunch fatty), and if we get relegated all these new fans will suddenly shrink away back to the depths of their armchairs and their Manchester United/Liverpool season tickets.
Your card is marked. You were in E3 with the other hooligans singing those naughty songs and waving flags about Hull Ci... oh i can't say that word. I have sent you all to the naughty boys corner out of sight and out of my mind. All the best, die when you want and don't bother me again Mr Assam Allam
You do right to escalate this, fans are customers. City desperately needs a more dynamic ticketing policy for home and away.
That's ****ty of the club. New fans are vital for the club I hope they sort it out for you.. Should give you two free tickets to make up for being messed about. Grrr
There pissing me off no end I sent 3 emails to them last month and they didn't respond to a single one. Even when I emailed Ann Holland I didn't get a response. ****ing useless.
The attitude I copped when emailing the club to inquire about tickets for my upcoming trip to Hull.. from Australia, of basically not giving two s**ts about me coming over, really reeked. I ended up getting a season ticket and James Mooney was kind enough to organise some of my away tickets, and assured me if I ever came back over he'd get me a season ticket free of charge for the games I went to. I think it was someone on here or another City forum that recommended contacting James, but if I hadn't then who knows what I would have done.
Ha whoops, I blame it being Friday of my first week of my Internship and just copying the name in the post above me.
Reading things like the problems TigerNearLouth encountered makes my blood boil. It sums up the lack of customer care shown by the club. One of the well known and successful organisations got to the top of their market by having two simple rules: Rule 1: The customer is ALWAYS right. Rule 2: If the customer is wrong Rule 1 applies. That philosophy helped them become successful. It's a bus-ride away from TigerNearLouth's experience.
This stuff really pisses me off it's such an easy thing to put right yet it makes a massive difference to the people dealing with the club, take earlier in the week with the post about the guy and his son getting to meet the players, cheered us all up and nothing but praise for the club. Then they do something like this which requires very little effort to fix and we slag them off again, rightly so.
The ticket office is a farce. Me and by mate where in E1 last season and obviously had to move. We renewed our season pass for the direct debit deadline in the north stand, but wanted to move back in the east stand. So in movers week we moved to E4. But they sent me the north stand pass and didn't even send my mates. I had to the ring them and they sent my East Stand. My mate didn't actually get his actually card until the Man City game at the end of September.
Lets criticize the club some more 1) Twitter hashtag, absolutely farcical situation when the fans/media use our own UNIQUE hashtag and the club uses Huddersfield Towns, have a flick through the #UTT timeline, all sorts of random ****e pops up on it. 2) Club shop, as bad as it's ever been, items out of stock for months on end, Junior socks/certain short sizes have been out of stock for years 'well it is Christmas' was the response when i overheard someone ask for them the other day, they're out of stock all ****ing season. Anyone can check they wont be in stock again all year i guarantee it. They're constantly plugging that Christmas Jumper on their '12 days of Christmas' videos on their youtube channel and it's been out of stock since the day it went on sale ffs, how many did they get in? half a dozen? With 'naff Christmas jumpers' becoming really popular in recent years surely they'd anticipate it'd be a big seller? 3) When the shirts (finally) went on sale we didn't even have the squad numbers released so 'little Timmy' couldn't get his favorite players name on the back of his new shirt. No excuses for it. When the squad numbers finally were released they had certain letters out of stock. Shambles. 4) Ticket office as been mentioned is a train wreck, unhelpful/uninterested staff, lack of common sense. 5) Poor advertising of games, it took the official City Facebook page until 1pm on Saturday to mention to its 820k followers that tickets were available for the last home game against WBA. The message should be put out ASAP on gameday followed by several reminders to entice people in. 6) www.hullcitytigers.com Hull Tigers India, Hull Tigers Ladies, www.hulltigersacademy.com, [email protected] 'happy Christmas to all the tigers fans out there' 'tigers and tigress' toilets 'the premier tiger' 'substitution for the tigers' 'up the tigers matchday program' ect ect ect taking the ****ing piss. 7) Never revealing away ticket allocations, some people would perhaps like to know if we've only taken the smallest allocation so they can get their tickets earlier, just a thought? 8) Every 'official club statement' is a car crash. 9) The new pricing structure is an abomination, what a total **** up when you can't sell out your tiny stadium against the champions. An embarrassment for the club and a complete failure. How tinpot must we look to the watching world who are oblivious to the £50 tickets? 10) Queues stretching round the stadium for each game. 11) Leaving block N5 unavailable for season tickets so we're left with a block of day tripping mutes stranded in no mans land, which clown thought that'd be a good idea? 12) Rigged ballots 13) Nameless club badge (1 904) which no-one was consulted about despite the promise of a vote. All basic stuff to get right imo.
