We're professional with a VERY small 'p' We are absolutely ****ing clueless as a club overall. The one and only thing they should care about is the fans comfort, well being - and th ability to watch the match. Not exactly a difficult task !
Perhaps they need to start thinking of people as customers - instead we are supporters who put up with almost anything and still come back
Yet again some disgraceful customer service down at Ashton Gate and I can remember my last visit when I purchased a ticket in the Williams only to find out I was allocated a seat that belonged to a season ticket holder and when I approached a steward all I got was "sort it out yourself mate". Clearly by his prophetic words it highlighted the fact the customer service training at Bristol City was non-existent and still continues by the sound of things. Having been in sales/marketing for over 30 years I am a firm believer that the success, or failure, of a company depends on it's attitudes towards it's customers, and there I rest my case.
As a follow up I have also found that superior communication is a key factor in customer satisfaction and again I rest my case.
This problem with Season tickets and scanning seems to happen every year, it's not as if the club doesn't know about the problems. The Scanners were not working for the first home game in the Atyeo. The away fans are the "extra" in money terms, that the club gets each home game, and should be looked after, so you would expect them to be treated in a reasonable manner. As soon as City were told they had a problem with away tickets they should have sent a representative, or representatives to the turnstiles to sort it out for the fans/paying customers.(probably too busy looking after the prawn sandwich brigade). If you booked a table at a restaurant and find they had lost your reservation. I'm sure a complementary meal would be offered. So come on City get your act together and contact Scunthorpe, apologise and try to make amends (although I won't hold my breath on that one.)
